[Forum] Avatars

[Cricko]

I have searched the site before posting this but cannot find an answer...why is it that some people in the same usergroup can upload avatars without a problem yet others get the message "Unable to save image" this is the case with trying to load from either a URL or from their own PC.

Thanks in advance for any help.

[Steve Machol]

I don't really know, There is not enough info to even guess. So let's start at the beginning.

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all products (except vB Blog, vB CMS and Skimlinks if you have them.)

Admin CP -> Plugins & Products -> Manage Products -> Disable

Then manually uncheck all plugins that are not for 'vBulletin Blog' and vBulletin CMS' here:

Admin CP -> Plugins & Products -> Plugin Manager

You must do BOTH of those steps in order to disable all non vBulletin Modifications.

Do they have the same problem?

[Cricko]

Thanks Steve I will get on the case and report back.

[TCB]

And? What's the report?