[Forum] "Who's Online" Not showing

[decafdev]

I have just upgraded from vBulletin 4.1.1 forum to vBulletin 4.1.2 suite. Now my "Who's Currently Online" is showing no-one, what could be the problem? It all worked fine before i upgraded.

[Steve Machol]

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all products (except vB Blog, vB CMS and Skimlinks if you have them.)

Admin CP -> Plugins & Products -> Manage Products -> Disable

Then manually uncheck all plugins that are not for 'vBulletin Blog' and vBulletin CMS' here:

Admin CP -> Plugins & Products -> Plugin Manager

You must do BOTH of those steps in order to disable all non vBulletin Modifications.

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

Do you have the same problem?

[decafdev]

Ive tried all of that and still not showing members.

[Steve Machol]

I am almost positive that is due to a bad file or modification. What's the URL?

[decafdev]

https://www.lazyrecords.net

[thaiscooter]

Today, I have the same problem try disable the Usergroup Color Bar product could help you.

[decafdev]

Tried that alread, still no luck

[Steve Machol]

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all products (except vB Blog, vB CMS and Skimlinks if you have them.)

Admin CP -> Plugins & Products -> Manage Products -> Disable

Then manually uncheck all plugins that are not for 'vBulletin Blog' and vBulletin CMS' here:

Admin CP -> Plugins & Products -> Plugin Manager

You must do BOTH of those steps in order to disable all non vBulletin Modifications.

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

Do you have the same problem?

[decafdev]

You've already said that Steve, ive tried it and still nothing.

[tidus78]

I had the same problem,risolved upgrading Userbar Legend Colour to version 2.1.1.

[Steve Machol]

You've already said that Steve, ive tried it and still nothing.

If you have followed all those instructions and have no add-ons, then fill out a support ticket at:

http://members.vbulletin.com/membersupport_contactform.php

Please include a complete description of the problem and be sure to include the login info to your Admin CP, phpMyAdmin and FTP in the 'Sensitive Data' field.

[decafdev]

Sorted it out. Was a merging error on FORUMHOME template, i must have added something there in the past and forgot to remove it. Thanx for your help everyone.