4 days now.... No explanation of what happened.... No concern for the people who's sites are messed up... Way to totally drop the ball AGAIN guys...
Here's a hint guys... I've been an I.T. manager and technology director for almost a decade now. Problems happen, that's simply a reality of the I.T. world.
Take two separate I.T. departments in two separate organizations. The same problem happens in both organizations and causes major issues. The problem ends up takiing the same amount of time to fix for both organizations. One organization's I.T. department kept their end users in the loop the entire time (what happened, how it's being fixed, estimates to restoration of service), the other I.T. department did nothing to keep their end users informed. As stated, both problems took the same amount of time to fix.... Who's users do you think were the most pissed off?
Keep people in the loop the whole time and you won't get the massive backlash you guys seem to experience on a regular basis.
This whole thing also raises more red flags for me. Who's managing your development team? Why is the manager allowing this complete lack of communication back to the end users?
Also, do you have any kind beta testing group in place to ensure the patches release are stable and reliable? Doesn't seem like you do from my standpoint.
If it were up to me I think I would be re-evaluating my internal procedures and business practices to figure out how so many buggy releases seem to slip through the testing cracks.
If I released a patch and my forum was suddenly lit up with postings of major issues, I would be immediately going into damage control mode. Something that also seems to be completely foreign to your organization.
Seriously, you guys had better step it up a few notches. If this pattern of buggy release after buggy release continues I'll be looking to switch products because as much as I like vBulletin, I can't run a corporate / production site with this kind of support. Right now my choice is patch my site to fix the security flaw and break my CMS, or leave it as is and hope nobody exploits the flaw. Totally unacceptable guys.
Here's a hint guys... I've been an I.T. manager and technology director for almost a decade now. Problems happen, that's simply a reality of the I.T. world.
Take two separate I.T. departments in two separate organizations. The same problem happens in both organizations and causes major issues. The problem ends up takiing the same amount of time to fix for both organizations. One organization's I.T. department kept their end users in the loop the entire time (what happened, how it's being fixed, estimates to restoration of service), the other I.T. department did nothing to keep their end users informed. As stated, both problems took the same amount of time to fix.... Who's users do you think were the most pissed off?
Keep people in the loop the whole time and you won't get the massive backlash you guys seem to experience on a regular basis.
This whole thing also raises more red flags for me. Who's managing your development team? Why is the manager allowing this complete lack of communication back to the end users?
Also, do you have any kind beta testing group in place to ensure the patches release are stable and reliable? Doesn't seem like you do from my standpoint.
If it were up to me I think I would be re-evaluating my internal procedures and business practices to figure out how so many buggy releases seem to slip through the testing cracks.
If I released a patch and my forum was suddenly lit up with postings of major issues, I would be immediately going into damage control mode. Something that also seems to be completely foreign to your organization.
Seriously, you guys had better step it up a few notches. If this pattern of buggy release after buggy release continues I'll be looking to switch products because as much as I like vBulletin, I can't run a corporate / production site with this kind of support. Right now my choice is patch my site to fix the security flaw and break my CMS, or leave it as is and hope nobody exploits the flaw. Totally unacceptable guys.
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