Error message on installation

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  • alphamach
    New Member
    • Mar 2013
    • 25
    • 4.2.X

    Error message on installation

    I am getting:

    'Due to the following errors, the install/upgrade can not continue:
    • The database has failed to connect because you do not have permission to connect to the server. Please confirm the values entered in the includes/config.php file
    • Error description: mysql_connect(): Access denied for user 'edited out'@'localhost' (using password: YES) /home2/ptrainer/public_html/......../class_core.php on line 317

    Would I have to somehow reset the installation to try again?

    I may actually just pay someone to install for me.
    How much would it cost?
  • Mark.B
    vBulletin Support
    • Feb 2004
    • 24286
    • 6.0.X

    #2
    You would need to check with your host as the database credentials are incorrect in the config file.

    You can pay us to install ($149) but we'd still need to know what those credentials are in order to perform the install.
    MARK.B
    vBulletin Support
    ------------
    My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
    My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

    Comment

    • alphamach
      New Member
      • Mar 2013
      • 25
      • 4.2.X

      #3
      Ok

      In my config file I have
      $config['Database']['dbname'] = 'ptrainer_Gym-Fundamentals';

      I have also entered the same username and password in this part of config file (left out for this post):
      $config['MasterServer']['username'] = '';
      $config['MasterServer']['password'] = ‘’;

      I did create the database called
      ptrainer_Gym-Fundamentals

      I am using hostgator as my host and have different domains under the same host
      In the public_html folder There are more folders with my domains and I uploaded the upload folder to one of these folders

      Would that make a difference and it cannot find my database I wonder??

      Comment

      • alphamach
        New Member
        • Mar 2013
        • 25
        • 4.2.X

        #4
        Also would I have to delete the upload folder and restart to try installation of the Vbulletin forum?

        Comment

        • donald1234
          Senior Member
          • Oct 2011
          • 1953
          • 4.1.x

          #5
          If you uploaded the'upload' folder, the forum will not be in the root but will be at www.domain.com/upload

          Comment

          • alphamach
            New Member
            • Mar 2013
            • 25
            • 4.2.X

            #6
            I would want the forum to appear on a particular domain
            I have my public_html
            In this I have e.g. Domain1, Domain2 etc
            I would like my forum to be on Domain2

            Comment

            • alphamach
              New Member
              • Mar 2013
              • 25
              • 4.2.X

              #7
              If I copy to publim.html it will be in my main domain url

              Comment

              • donald1234
                Senior Member
                • Oct 2011
                • 1953
                • 4.1.x

                #8
                You need to open the 'upload' folder and upload all the vbulletin folders and files to the root.

                Comment

                • alphamach
                  New Member
                  • Mar 2013
                  • 25
                  • 4.2.X

                  #9
                  Ok I have now tried it in the root folder and received the same error message

                  Comment

                  • alphamach
                    New Member
                    • Mar 2013
                    • 25
                    • 4.2.X

                    #10
                    Mark - I know you said ' You would need to check with your host as the database credentials are incorrect in the config file.'
                    I have checked this and even created a new database with a different name but I still had the same result

                    I know Im obviously missing something but don't know what.

                    Comment

                    • donald1234
                      Senior Member
                      • Oct 2011
                      • 1953
                      • 4.1.x

                      #11
                      Are these credentials in config.php diferrent from this?

                      Code:
                      $config['MasterServer']['servername'] = 'localhost';
                      Code:
                      $config['Database']['dbtype'] = 'mysqli';

                      Comment

                      • alphamach
                        New Member
                        • Mar 2013
                        • 25
                        • 4.2.X

                        #12
                        $config['MasterServer']['servername'] = 'localhost'; Same

                        $config['Database']['dbtype'] = 'mysql'; Missing out the i at the end

                        Comment

                        • donald1234
                          Senior Member
                          • Oct 2011
                          • 1953
                          • 4.1.x

                          #13
                          Try it with the 'i' extention, if you have latest PHP you need it.

                          Comment

                          • alphamach
                            New Member
                            • Mar 2013
                            • 25
                            • 4.2.X

                            #14
                            I tried that also and the same result

                            Comment

                            • donald1234
                              Senior Member
                              • Oct 2011
                              • 1953
                              • 4.1.x

                              #15
                              Original messge states wrong user or pass or the user does not have full permission, try adding a new user with full privs and update config.php with new user and pass

                              Comment

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