[Suite] Urgent!! vBulletin 4.1.11 upgrade to 4.1.12 Problem!!

[ljianyih]

Hi, for my website Webs Guides I'm updating my vB version to 4.1.12 but my update process halt at 92%. What should I do? I've sent support ticket but haven't received any replies so I was hoping to get faster response from forum as it's urgent.

Should I re-run the updates?

Here is the details I've sent for help:
Hi, I've downloaded the latest 4.1.12 version of vbulletin. After I've downloaded and unzipped, I deleted the install.php file and upload the whole folder to my server.

When I run the update file path, the updates goes and stopped at 92% for 10 minutes now and doesn't goes on anymore. What should I do?

stucked at:
- 92%
- Status: Processing XML, Step 4 of 8
- last upgrade process: Template Group: Ungrouped Templates 8

here is the update details:
Upgrading to 4.1.12 Alpha 1
Step 1 - Creating index dateline on tagsearch
The current step may take a long time to complete. Please be patient.
Step 2 - Creating index user_date on post
Upgrading to 4.1.12 Beta 1
Upgrading to 4.1.12 Beta 2
Upgrading to 4.1.12
Processing Blog
Step 1 - Skipping step, not needed
Step 2 - Skipping step, not needed
Step 3 - Skipping step, not needed
Step 4 - Skipping step, not needed
Step 5 - Skipping step, not needed
Step 6 - Skipping step, not needed
Step 7 - Skipping step, not needed
Step 8 - Skipping step, not needed
Step 9 - Skipping step, not needed
Step 10 - Skipping step, not needed
Step 11 - Skipping step, not needed
Step 12 - Skipping step, not needed
Step 13 - Skipping step, not needed
Step 14 - Skipping step, not needed
Step 15 - Skipping step, not needed
Step 16 - Product upgrade completed
Step 17 - Importing vbulletin-mobile-style-blog.xml
Template Group: Blog
Template Group: Search
Step 17 - Import Done
Processing CMS
Step 1 - Skipping step, not needed
Step 2 - Skipping step, not needed
Step 3 - Skipping step, not needed
Step 4 - Skipping step, not needed
Step 5 - Skipping step, not needed
Step 6 - Skipping step, not needed
Step 7 - Skipping step, not needed
Step 8 - Skipping step, not needed
Step 9 - Skipping step, not needed
Step 10 - Skipping step, not needed
Step 11 - Skipping step, not needed
Step 12 - Skipping step, not needed
Step 13 - Skipping step, not needed
Step 14 - Skipping step, not needed
Step 15 - Skipping step, not needed
Step 16 - Skipping step, not needed
Step 17 - Skipping step, not needed
Step 18 - Skipping step, not needed
Step 19 - Skipping step, not needed
Step 20 - Skipping step, not needed
Step 21 - Skipping step, not needed
Step 22 - Skipping step, not needed
Step 23 - Skipping step, not needed
Step 24 - Skipping step, not needed
Step 25 - Skipping step, not needed
Step 26 - Skipping step, not needed
Step 27 - Skipping step, not needed
Step 28 - Product upgrade completed
Step 29 - Skipping step, not needed
Step 30 - Importing vbulletin-mobile-style-cms.xml
Template Group: vBulletin CMS
Step 30 - Import Done
Processing Skimlinks
Step 1 - Skipping step, not needed
Step 2 - Skipping step, not needed
Step 3 - Product upgrade completed
Processing Forum Runner
Step 1 - Creating forumrunner_push_data table
Creating forumrunner_push_data table
Step 2 - Altering forumrunner_push_users Table (1 of 1)
Altering forumrunner_push_data Table (1 of 1)
Step 3 - Updating adminmessage table
Step 4 - Product upgrade completed
Processing XML
Step 1 - Import latest options
Importing vbulletin-settings.xml
Import Done
Step 2 - Import latest admin help
Importing vbulletin-adminhelp.xml
Import Done
Step 3 - Import latest language
Importing vbulletin-language.xml
Import Done
Step 4 - Importing vbulletin-style.xml
Template Group: CSS Special Templates
Template Group: StyleVar Special Templates
Template Group: Ad Location
Template Group: Album
Template Group: Announcement
Template Group: Asset Manager
Template Group: BB Code Layout
Template Group: Block
Template Group: Blog
Template Group: Buddy (Contact) List
Template Group: Calendar
Template Group: Editor
Template Group: Facebook
Template Group: FAQ
Template Group: Forum Display
Template Group: Forum Home
Template Group: Help
Template Group: Human Verification
Template Group: Instant Messaging
Template Group: Member Info
Template Group: Member's List
Template Group: Moderation
Template Group: Modify User Option
Template Group: Navigation / Breadcrumb
Template Group: New Posting
Template Group: Page Navigation
Template Group: Picture Comment
Template Group: Private Message
Template Group: Poll
Template Group: Postbit
Template Group: Post Edit History
Template Group: Post Icon
Template Group: Printable Thread
Template Group: Registration
Template Group: Reputation (User Reputation)
Template Group: Search
Template Group: Show Groups
Template Group: Show Thread
Template Group: Smilie Popup
Template Group: Groups
Template Group: Subscriptions (Thread Notifications)
Template Group: Subscriptions (Paid)
Template Group: Tag
Template Group: Thread Administration
Template Group: Threadbit
Template Group: User Control Panel
Template Group: User Profile Field
Template Group: User Infraction
Template Group: User Note
Template Group: Visitor Message
Template Group: Who Posted?
Template Group: Who's Online
Template Group: Ungrouped Templates 1
Template Group: Ungrouped Templates 2
Template Group: Ungrouped Templates 3
Template Group: Ungrouped Templates 4
Template Group: Ungrouped Templates 5
Template Group: Ungrouped Templates 6
Template Group: Ungrouped Templates 7
Template Group: Ungrouped Templates 8

[DAMINK]

For what its worth mate i found it hung for me for quite a while when updating xml files.
Been doing it for the last couple updates atleast. However i just let it go and eventually it does continue.

[Guest]

I've downloaded the latest 4.1.12 version of vbulletin. After I've downloaded and unzipped, I deleted the install.php file and upload the whole folder to my server.

Don't know if it is related, but I think the the install.php file is to be deleted after the installation/upgrade and not before...

[DAMINK]

Don't know if it is related, but I think the the install.php file is to be deleted after the installation/upgrade and not before...

Must be an error he typed as he did say he ran the installer so that cant happen without install.php

[ljianyih]

It has stopped for almost half to one hour now. I've deleted the install.php file as instructed in the manual here - https://www.vbulletin.com/docs/html/upgrade

"Note:
As you already have a vBulletin installation running on your web server, you should delete the install.php file in the install directory before you proceed to upload the files."

I run the updates file not the installation file using - /install/upgrade.php

[ljianyih]

I've refreshed the upgrade page and the upgrade does continues... let's see whether it can complete the installation :P

[Ramsesx]

Yes, refreshing or going back and trying again does the trick in most cases.

[ljianyih]

Yay, I've completed the installation!! (almost 2 hours still haven't received any response from support ticket, vb should have a special ticket or phone number for urgent support)

[DAMINK]

Yay, I've completed the installation!! (almost 2 hours still haven't received any response from support ticket, vb should have a special ticket or phone number for urgent support)

Congrats mate.
I assume they are not replying because there are so many tickets.
I cant say i dont know but if everyone is having even half the problems i am with the latest upgrade then i assume they are flooded with tickets.

[BrightStar]

Did you disable all plugins during installation? I am going to hang on to it before upgrading as it seems like quite a few people are having problems.

[ljianyih]

Nope, I din disable any plugins (I've only 2 plugins btw). The manual didn't say anything about plugins, and I'm curious if I should turn off or not for future upgrade to get safer upgrade. Luckily din encounter any problem on that

[beishe8]

and I'm curious if I should turn off or not for future upgrade to get safer upgrade.

Turn them off: nothing to lose with that option.

[Loco.M]

I would suggest running the update via CMD if it's hanging up.
I've updated many multimillion post forums with no issues at all and relatively quick upgrades.

[Trevor Hannant]

Yay, I've completed the installation!! (almost 2 hours still haven't received any response from support ticket, vb should have a special ticket or phone number for urgent support)

1 hour 21 minutes is well within normal response times...

Congrats mate.
I assume they are not replying because there are so many tickets.
I cant say i dont know but if everyone is having even half the problems i am with the latest upgrade then i assume they are flooded with tickets.

OK, we know you've got your own issues with support or the fact that you don't get ticket support but please stop spamming threads to that effect...

[DAMINK]

OK, we know you've got your own issues with support or the fact that you don't get ticket support but please stop spamming threads to that effect...

I was not spamming actually.
I posted once in another thread after this one, more specifically about my support issues and some other issues.
But i actually figured that vb support may be backlogged in this instance. As soon as i upgraded i encountered many problems and expected others must have so to assume a heavy load on the support would be expected yes?
I also stipulated that "i dont know" rather just giving my opinion which i thought was ok to do here?
My primary reason for the reply was to say congrats to the OP for fixing the problem he had. The rest was sort of fill yea but again is that wrong?
I have several issues and am searching for support in any fashion i can sure. But i am not a spammer. Never have been.
I cant offer the support to others i would like to unfortunately or i would actively.
However i am glad to see you have noticed that i have issues and hope that perhaps you can take a look into my threads one day soon.