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  • Http error 500

    Hello,

    I just installed vb 3.8.11 and when ever someone goes to make a new account they get this issue is currently unable to handle this request.

    HTTP ERROR 500, this also happens when I go to view /online.php

    Any ideas on how to fix this

    Current PHP version: 5.6.32
    Last edited by Joshua2597; Tue 12th Dec '17, 9:05am. Reason: PHP

  • #2
    HTTP Error 500 is a pretty generic error and doesn't really provide any information that would help us resolve the issue. To get that information, you would have to review your HTTP and PHP error logs to see if there are any 500 errors logged and corresponding PHP errors at the same time. If you do not know how to access these logs, your hosting provider can help you. Once you have the information, post it here and we can help more.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud customization and demonstration site.
    vBulletin 5 Documentation - Updated every Friday. Report issues here.
    vBulletin 5 API - Full / Mobile
    I am not currently available for vB Messenger Chats.

    Comment


    • #3
      Originally posted by Wayne Luke View Post
      HTTP Error 500 is a pretty generic error and doesn't really provide any information that would help us resolve the issue. To get that information, you would have to review your HTTP and PHP error logs to see if there are any 500 errors logged and corresponding PHP errors at the same time. If you do not know how to access these logs, your hosting provider can help you. Once you have the information, post it here and we can help more.
      [Tue Dec 12 14:54:13.240969 2017] [core:crit] [pid 15413] (13)Permission denied: [client ] AH00529: /home/SITEforum/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/SITE/public_html/' is executable
      [Mon Dec 11 22:23:16.270125 2017] [autoindex:error] [pid 764] [client ] : Cannot serve directory /home/SITEforum/public_html/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index. cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml, Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
      [Mon Dec 11 22:22:40.057384 2017] [autoindex:error] [pid 766] [client ] AH01276: Cannot serve directory /home/SITEforum/public_html/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index. cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml, Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
      [Mon Dec 11 22:22:20.052862 2017] [autoindex:error] [pid 764] [client] AH01276: Cannot serve directory /home/SITEforum/public_html/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index. cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml, Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive
      [Mon Dec 11 22:21:54.171235 2017] [autoindex:error] [pid 1220] [client ] AH01276: Cannot serve directory /home/SITEforum/public_html/: No matching DirectoryIndex (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.ppl,index. cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,index.htm,index.wml, Default.html,Default.htm,default.html,default.htm,home.html,home.htm,index.js) found, and server-generated directory index forbidden by Options directive

      Comment


      • #4
        First error - vBulletin 3.X doesn't ship with a .htaccess file. If there is one in the directory, you should remove it while you troubleshoot the issue. If you were using vBSEO, you should uninstall and delete it as soon as possible.

        Second error - This is a server related permission error. This should be handled by your hosting provider. We cannot control permissions on the server.

        The rest of the errors - This is saying that the index.php file is missing. You should make sure this file exists on your server. If it does exist, you should ask your hosting provider why the web server cannot see the file. Most likely another permission error.
        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud customization and demonstration site.
        vBulletin 5 Documentation - Updated every Friday. Report issues here.
        vBulletin 5 API - Full / Mobile
        I am not currently available for vB Messenger Chats.

        Comment

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