not following through to premium after getting payment to paypal

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  • coinwash
    Member
    • Apr 2003
    • 73

    not following through to premium after getting payment to paypal

    Premium memberships renewal are getting to(payments) paypal account but the premium memberships on renewal member on the forum are not re-registering (becoming premium)
    Any help would be appreciated
    Thank you
  • Zachery
    Former vBulletin Support
    • Jul 2002
    • 59097

    #2
    Can you bring up your server access logs?
    Are there any requests for payment_gateway.php at all?
    If not, do you have any firewall or proxy software that could be blocking these requests?

    Comment

    • coinwash
      Member
      • Apr 2003
      • 73

      #3
      It failed with the error 'invalid_subscriptionid'
      But this was a re-newel and I did recieve the money in my paypal account

      Thank you

      Comment

      • Zachery
        Former vBulletin Support
        • Jul 2002
        • 59097

        #4
        Did you change anything about the subscription since this person subscribed?

        Comment

        • coinwash
          Member
          • Apr 2003
          • 73

          #5
          Originally posted by Zachery
          Did you change anything about the subscription since this person subscribed?
          Yes I was running a special for 27 months in stead of 24 months

          I have done this before and there were no problems ???

          Thank you

          Comment

          • Zachery
            Former vBulletin Support
            • Jul 2002
            • 59097

            #6
            That is the problem, it doesn't match the subscription length anymore because you changed it :/ You need to change it back and add another subscription.

            Comment

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