After move to new host - cannot access admin control panel

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  • BoredOutOfMyMind
    Member
    • Feb 2006
    • 71
    • 3.8.x

    After move to new host - cannot access admin control panel

    We migrated server hosts, and can access the Forum with some members complaining of getting login screen at each step of posting.

    Login to AdminCP is endless loop to login screen.

    Any suggestions?
  • Trevor Hannant
    vBulletin Support
    • Aug 2002
    • 24325
    • 5.7.X

    #2
    Is the URL exactly the same? Have you tried renaming the cookie prefx value in config.php in case there's a corruption there?
    Vote for:

    - Admin Settable Paid Subscription Reminder Timeframe (vB6)
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    Comment

    • BoredOutOfMyMind
      Member
      • Feb 2006
      • 71
      • 3.8.x

      #3
      Originally posted by Trevor Hannant
      Is the URL exactly the same? Have you tried renaming the cookie prefx value in config.php in case there's a corruption there?
      The DNS has not been updated, and using IP entry, I can get to the admincp login. The login will not authenticate, but takes me in loops.

      I found I can reply in the "General Forum" area, but many members cannot reply or new post.

      Comment

      • Lynne
        Former vBulletin Support
        • Oct 2004
        • 26255

        #4
        If the DNS hasn't updated and you have a cookie domain set, then that will cause issues. You may want to reset the cookie domain by uploading the tools.php file from your do_not_upload directory into your /admincp, point your browser at it and click to Reset your Cookie Domain Path.

        Please don't PM or VM me for support - I only help out in the threads.
        vBulletin Manual & vBulletin 4.0 Code Documentation (API)
        Want help modifying your vbulletin forum? Head on over to vbulletin.org
        If I post CSS and you don't know where it goes, throw it into the additional.css template.

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        Comment

        • BoredOutOfMyMind
          Member
          • Feb 2006
          • 71
          • 3.8.x

          #5
          Originally posted by Lynne
          If the DNS hasn't updated and you have a cookie domain set, then that will cause issues. You may want to reset the cookie domain by uploading the tools.php file from your do_not_upload directory into your /admincp, point your browser at it and click to Reset your Cookie Domain Path.

          I cannot get the tools.php to authenticate. ugh.

          Comment

          • BoredOutOfMyMind
            Member
            • Feb 2006
            • 71
            • 3.8.x

            #6
            I reloaded the 3.6.8 files and now cannot access ANY files. I was hoping reload would allow tools.php to authenticate.

            Comment

            • BoredOutOfMyMind
              Member
              • Feb 2006
              • 71
              • 3.8.x

              #7
              I copied the Forum from the old server to a zip file and uploaded.
              I again can see the forum, but still cannot access AdminCP.
              Any ideas how to continue?!?

              Comment

              • Zachery
                Former vBulletin Support
                • Jul 2002
                • 59097

                #8
                Start a support ticket, so we can take a look at what is going on. Chances are you have some bad cookie settings.

                Comment

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