Paypal transaction failures "unhandled_payment_status_or_type"

[Dave Syncro]

Hi there, i have used paypal subscription on my forum for a number of years with out any problems, however since the Wednesday the 17th they are all showing as failed in the vBulletin transaction logs, ane example of the log file:

Transaction Details

API
vb_error_code	unhandled_payment_status_or_type
GET
method	paypal
POST
txn_type	subscr_signup
subscr_id	S-xxxxxxxxxxxxxxxxxxxxxx
last_name	xxxxxxxxxxxxxxxxxxxxxxxx
residence_country	GB
mc_currency	GBP
item_name	Forum Member Subscription
business	xxxxxxxxxxxxxxxxxxxxxx
recurring	1
address_street	xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
verify_sign	xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
payer_status	verified
payer_email	[email protected]
address_status	unconfirmed
first_name	xxxxxxxxxxxx
receiver_email	xxxxxxxxxxxxxxxx
address_country_code	GB
payer_id	xxxxxxxxxx
address_city	xxxxxxxxxxx
reattempt	1
item_number	xxxxxxxxxxxxxxxxxxxxxxxxx
address_state
subscr_date	02:04:08 Aug 19, 2011 PDT
address_zip	xxxxxxxxxxxx
custom	xxxxxxxxxxxxxxxxx
charset	windows-1252
notify_version	3.2
period3	1 Y
address_country	United Kingdom
mc_amount3	10.00
address_name	xxxxxxxxxxxxxxxxxxxxxxxxxxxx
ipn_track_id	xxxxxxxxxxxxxxxxxxxxxxxxxxxx
tax
payment_status
mc_gross
txn_id

There are approx 100 failed transaction logs in a row now, and they ar showing in Paypal as successul and money has been recieved.

There are 3 types of "txn_type" all of which are failing:

1. subscr_cancel
2. subscr_signup
3. subscr_eot

vBulletin 3.8.6 Patch Level 1

Please help i have so much work on my hands to manually update these subscriptions whilst the problem is being fixed!

Cheers

Jim

[Dave Syncro]

MY IPN is on, and set to http://www.xxxxxxxxxxxxx.co.uk/payme...?method=paypal

Their are no errors and all IPN are marked as "sent"

[Dave Syncro]

So i presume that whilst the following txn_type types:

1. subscr_cancel
2. subscr_signup
3. subscr_eot

Bug out and give an failed message the txn_type type of:


subscr_payment

Just isn't showing in the transaction log?

I check the IPN history and it shows

"HTTP response code: 200"

So it has been sent "ok"

So it isn't all IPN which aren't being received just the important "subscr_payment" ones.

any one help me here?

[Trevor Hannant]

Are these payments clearing in your PayPal or are they eChecks?

[Dave Syncro]

They are cleared funds in Paypal not eChecks, had a quick look in the latest and there are changes to the paypal class, so i will patch it and check if that fixes it.

[Dave Syncro]

Updated to the latest version of vBulletin 3.8.7 Patch Level 2 and no change still broken

[Trevor Hannant]

Are these new signups or recurring subscription payments?

[Dave Syncro]

Both it would seem

[Dave Syncro]

Just gonna test for normal and reoccurring
types

[Dave Syncro]

Both recurring and normal subscriptions are not going through. To reiterate the IPN history shows the message as having a response code of 200, which is passed my my server, so i am sure it is getting through ok, but then my server doesn't seem to be processing this and setting a subscription or even logging the transaction.

[Dave Syncro]

Problem found and solved, it was a conflict with an addon

DBTech vBMail: Professional mailing list management

Thanks for your help, ill report the bug to the author on vb.org

[Trevor Hannant]

Glad to hear youv'e found it Dave

[Ludachris]

I'm trying to track down the same problem. Can you let me know how you determined there to be a conflict with that particular add-on? I'm not using that add-on but I'm wondering if I might have a conflict with another add-on. Just don't know how to find out.