Error above header

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  • Chimpie
    Senior Member
    • Nov 2007
    • 292
    • 3.8.x

    Error above header

    On our site, www.emtlife.com we're receiving numerous lines of errors, mostly..
    Warning: trim() expects parameter 1 to be string, array given in [path]/includes/class_activecache_methods.php on line 423

    Warning: trim() expects parameter 1 to be string, array given in [path]/includes/class_activecache.php on line 123


    We cannot log into the AdminCP. Any attempts to do so result in:
    Unable to add cookies, header already sent.
    File: /home/emtlife/public_html/includes/class_core.php
    Line: 3283
    Thoughts?
    CHIMPIE | SKYWARN | EMTLIFE
  • Hawk2
    Senior Member
    • Apr 2008
    • 862
    • 4.1.x

    #2
    have you tried to replace them files in the ftp?

    Comment

    • Chimpie
      Senior Member
      • Nov 2007
      • 292
      • 3.8.x

      #3
      The funny thing is that I don't see a class_activecache.php file in the /includes directory.
      CHIMPIE | SKYWARN | EMTLIFE

      Comment

      • Hawk2
        Senior Member
        • Apr 2008
        • 862
        • 4.1.x

        #4
        disable all plugins see if that fixes it, replace the core.php file, edit the config and put the disable line into it, make a support ticket
        Last edited by Hawk2; Sat 23 Jul '11, 4:32pm.

        Comment

        • Chimpie
          Senior Member
          • Nov 2007
          • 292
          • 3.8.x

          #5
          Will the tools.php give us access to the AdminCP? We're unable to log into through the forum.
          CHIMPIE | SKYWARN | EMTLIFE

          Comment

          • Hawk2
            Senior Member
            • Apr 2008
            • 862
            • 4.1.x

            #6
            would not hurt to try if it does not start a support ticket

            Comment

            • Steve Machol
              Former Customer Support Manager
              • Jul 2000
              • 154488

              #7
              To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

              Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

              [Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

              Next, disable all products (except vB Blog, vB CMS and Skimlinks if you have them.)

              Admin CP -> Plugins & Products -> Manage Products -> Disable

              Then manually uncheck all plugins that are not for 'vBulletin Blog' and vBulletin CMS' here:

              Admin CP -> Plugins & Products -> Plugin Manager

              You must do BOTH of those steps in order to disable all non vBulletin Modifications.

              Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.

              Do you have the same problem?
              Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
              Change CKEditor Colors to Match Style (for 4.1.4 and above)

              Steve Machol Photography


              Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


              Comment

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