Blocked emails by some ISPs

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  • Pinkertonk
    New Member
    • Dec 2010
    • 10
    • 3.8.x

    Blocked emails by some ISPs

    I searched for previous posts on this topic and did not see an answer that fits out problem.

    We've noticed that the confirmation emails and any others that we send to users at Bellsouth.net, Comcast.net, sbcglobal.net, (lately) verizon.net, and a few others are not going through.

    If we send a manual email to them from our host, we get something like this back:
    A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed: [email protected] SMTP error from remote mail server after RCPT TO:<[email protected]>: host extmail.optusnet.com.au [211.29.133.14]: 550 5.7.1 <[email protected]>... Mail from 70.39.233.46 blocked usingTrend Micro oRBL+. Please seehttp://www.mail-abuse.com/cgi-bin/lookup?ip_address=70.39.233.46

    Any ideas on why this is happening and how to resolve it? We're on 3.8.6

    ThanksKerry
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    #2
    vB uses the server for it's email. Assuming you have not disabled emails in the Admin CP or in config.php, then if there are problems the issue is either with the server itself or on the receiving end.

    Please see this page for help troubleshooting email problems:

    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
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    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment

    • Andy
      Senior Member
      • Jan 2002
      • 5886
      • 4.1.x

      #3
      Hi Kerry,

      You will need to contact each isp in question. They all have a page that allows you to identify your server and they will unblock you. Here is the one for Comcast:



      Fill it out and you will be notified when the block is removed.

      Comment

      • Pinkertonk
        New Member
        • Dec 2010
        • 10
        • 3.8.x

        #4
        Thanks guys. We're working that route. We didn't have a clue how to proceed.

        Kerry

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