Looking for some simple suggestions guys and perhaps confirmation that I have correctly identified my problem.
For a while now the subscription system has been working fine using my (current) paypal account.
Users pay for one of several subscriptions and their membership status is modified appropriately.
Just today I had a user complain that their member status had reverted after they had placed a renewing subscription (I don't use automatic renewals and people just renew themselves each year)
I was surprised becuase his user account only showed the expired one.
In Paypal his payment did indeed show and was successful and included a receipt and everything.
Then I realised that I had set up some merchant services to take paypal payments from a cart.
I take it that if the paypal account is configured to "return" the client to somewhere then the vBulletin never sees the transaction again.
The fields I changed to set up the merchant side of the paypal account were:
Auto Return is turned on and a Return URL is specificed to the cart not the vbulletin - in the past this was turned off because I had never had cause to use it to get vB to work with subscriptions.
Payment Data Transfer (Optional) is also ON
Am I right in suspecting that these options will break the process of paypal subscriptions in vB>
TIA
Will
ps I should also say that I am currently registering a new paypal account for the cart and will return the original one for the forums once I have everything sorted out. Just need confirmation that this is the best way to resolve this issue/proceed.
For a while now the subscription system has been working fine using my (current) paypal account.
Users pay for one of several subscriptions and their membership status is modified appropriately.
Just today I had a user complain that their member status had reverted after they had placed a renewing subscription (I don't use automatic renewals and people just renew themselves each year)
I was surprised becuase his user account only showed the expired one.
In Paypal his payment did indeed show and was successful and included a receipt and everything.
Then I realised that I had set up some merchant services to take paypal payments from a cart.
I take it that if the paypal account is configured to "return" the client to somewhere then the vBulletin never sees the transaction again.
The fields I changed to set up the merchant side of the paypal account were:
Auto Return is turned on and a Return URL is specificed to the cart not the vbulletin - in the past this was turned off because I had never had cause to use it to get vB to work with subscriptions.
Payment Data Transfer (Optional) is also ON
Am I right in suspecting that these options will break the process of paypal subscriptions in vB>
TIA
Will
ps I should also say that I am currently registering a new paypal account for the cart and will return the original one for the forums once I have everything sorted out. Just need confirmation that this is the best way to resolve this issue/proceed.
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