Forum Loggin issues

[Z28.com]

is anyone experiencing loggin issues with version 3.8.4?

for some reason these past few days, all of my members are having issues staying logged into the site. I am even having some problems as well.

usually I stay logged on from my home, but when I close out IE and return later it is showing I am logged out. Then when I try to login in the welcome page appears as it should then when it returns to the forum index page it is not showing me logged in. But if I click on a catagory then it will show that I am logged in....

any ideas what to look for?

[Eidolon]

First of all check your cookie settings:
admin control panel/vbulletin options/Cookies and HTTP Header Options
check what is set for Path to Save Cookies
if you have more than one solution running on your domain then click the little black arrow to the right of that option and use the name of the folder your forum is held in. If you have your forum in a folder named forum then the option forum will show itself.

If everything is right there then make sure you and your members are clicking the remember me radio button in the login box, this stores the session cookie on your own computer then, keeping you logged in.

[DigiCrime]

I assist Jason with his site so maybe I can better explain whats going on and someone can better help out. The last update that was done on the board was the latest vb upgrade. Then VBSEO was added to the board. Then roughly 25 days later this cookie issue popped up out of no where. THis has never happened before so I'm not sure if an upgrade has a bug in it or vbseo. This is also the only modification to the board is vbseo and for it to pop up so late in the game and turning off seo still has the same effect with the logging in issue, it makes localizing the problem a little more difficult.

The tools.php file has been uploaded and we reset the cookie stuff but again nothing seems to be working here and not sure why?

There has been no change in the apache/php/mysql setup in almost a year either. The cookie session is set to 900 which is enough time to allow you to stay logged in and out but thats the default setting I think isn't it ? Always been that way..Almost like after that time runs out it should issue a new cookie but its not hence not logging you in. My guess who knows.

Need help thats for sure

[DigiCrime]

anyone ?

[Steve Machol]

You haven't indicated if you followed the instructions in post #2. If you have, then this is almost certainly due to a modification.

[DigiCrime]

You haven't indicated if you followed the instructions in post #2. If you have, then this is almost certainly due to a modification.

Sorry Steve

VBSEO modification is turned off and still having login issues. That is the only modification that is done on the board and was done a couple weeks ago after a VB upgrade was done which made it puzzling as to why it showed up out of the blue. Forum is installed in a directory called forum which is how the cookie is setup in the screenshot below.

Radio button is checked I'm sure even I can't stay logged into the board either doesn't seem to matter what browser I am using.



Photopost reads the theme info from vb but hell thats been there since 2003, never had any problems with either of them two so I highly doubt P-Post has anything to do with this. Guess VBSEO is our culprit here but its off and not doing anything at the moment and still can't log into the forum. Where do I go from here?

Reinstall the entire forum? :/

[DigiCrime]

Just for my own curiosity... the cookie setting if you set it to / then its reading it as .z28.com correct ? and as /forum/ its .z28.com/forum/ ? Its always been on /forum/ far as I know but just curious I think I swaped it over to / didn't help anything

[DigiCrime]

might have got it not sure but we'll see to update my own thread, htaccess problems. www vs no www stuck in a loop

[Steve Machol]

Note: Photopost is another add-on.

Is this problem resolved?

[DigiCrime]

Ok. I can't argue that the problem might be with an addon but I can't point it to PPost. Its been attached to this forum for almost seven years and VB with no problems ever.

So in short the problem is not resolved. VBSEO support is telling me the problem is with Vbulletin. But here I'm finding its a problem with VBSEO. I can't figure out what is wrong

Doesn't seem to matter what settings are used you get the same results. Either you can't log in or stay logged in. And right now you can't log into the admincp at all without having to reset the cookie session using tools.php

[Steve Machol]

Well since this function does work with the default vB it has to be from a modification.

This may be a cookie domain/path issue. To fix this, upload the tools.php script in the 'do_not_upload' folder of the vB zip file to your Admin CP directory and run it from your browser. Use this to reset the cookie domain and path back to the defaults. And then leave your cookie domain and path at the default settings. There is no reason to change these. If you need to specify a unique cookie, use the cookie prefix setting in config.php instead.

[DigiCrime]

Done this actually. Went ahead and done it again this time around and we'll see how it goes. What happens after you do this is logging in works but after several hours it goes back to normal again where you can't log in.

[Steve Machol]

Are you clicking on 'Remember me' when you log in and are you sure you are not blocking cookies?

[DigiCrime]

Are you clicking on 'Remember me' when you log in and are you sure you are not blocking cookies?

Yep

[Steve Machol]

Then this has to be from an add-on. To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all plugins.

Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Then if you still have this problem, create a new style and choose no parent style. This will force it to use the default templates. Finally empty your browser cache, close all browser windows then try again. Make sure you change to the new style and view your forums with it.