PM's Not in Inbox

[mbucy]

After a database problem/repair. I have a users that cannot receive PM's. They don't show up in the inbox, however it will send the email notification.

Any ideas??

[Steve Machol]

No errors? What was the problem you were having prior to this repair?

[mbucy]

Database error with the site completly down. I did not keep a record of the error. It was 6 months ago.

User is saying his PM's stopped going to his inbox after the site came back up. He still does receive the email notification that he has a PM. This is one of a few users that have the problem.

[Steve Machol]

To troubleshoot this, first reupload all the original vB non-image files (except install.php). Make sure you upload these in ASCII format and overwrite the ones on the server. Also be sure to upload the admincp files to whichever directory you have set in your config.php file. Then run 'Suspect File Versions' in Diagnostics to make sure you have all the original files for your version and that none show 'File does not contain expected contents':

Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions

[Note: In some cases you may also need to remove any of the listed .xml files in the includes/xml directory.]

Next, disable all plugins.

Note: To temporarily disable the plugin system, edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Do they have the same problem?

[mbucy]

I thought it would have something to do with these couple of users. There are 10,000 active users, 20,000 total on my site and only 2 or 3 that I know of have the problem.

I'll just delete then and have the register again.

Thanks!