Email Confirmation for membership not working

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  • Solomon Parker
    New Member
    • Dec 2018
    • 6
    • 5.3.x

    Email Confirmation for membership not working

    Hi there, just started, after having issues with a free forum software, I decided to try a paid one, hoping it would just work.
    The mailing function returned an error while trying to send the mail.
    The following errors were outputted by PHP when attempting to send mail:

    Warning: 550 Unexpected response from SMTP server during FROM address transmission in .../vb/mail/smtp.php on line 157
    None of my users are receiving their confirmation emails, so I have 56 users gummed up and no idea how to fix it, or even what the problem is.

    Thanks
    Solomon
  • Wayne Luke
    vBulletin Technical Support Lead
    • Aug 2000
    • 74124

    #2
    The credentials for the third-party SMTP server we use are missing from your site. There was a failure when I tried to reset these automatically. Due to this, I have created a bug report for the developers to look at the issue. Once they resolve it, I will pass the information on to you.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment

    • Wayne Luke
      vBulletin Technical Support Lead
      • Aug 2000
      • 74124

      #3
      The email service on your cloud site should be properly configured now. You should be able to resend the activation emails. You can do this by visiting the user under Users -> Search for Users and selecting "Send Activation Email" from the Quick Links drop down while editing specific users.
      Translations provided by Google.

      Wayne Luke
      The Rabid Badger - a vBulletin Cloud demonstration site.
      vBulletin 5 API

      Comment

      • Solomon Parker
        New Member
        • Dec 2018
        • 6
        • 5.3.x

        #4
        So I have to do it for every user individually?

        Comment

        • Mark.B
          vBulletin Support
          • Feb 2004
          • 24287
          • 6.0.X

          #5
          Originally posted by Solomon Parker
          So I have to do it for every user individually?
          Yes but only ones who haven’t confirmed their email.
          MARK.B
          vBulletin Support
          ------------
          My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
          My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

          Comment

          • Solomon Parker
            New Member
            • Dec 2018
            • 6
            • 5.3.x

            #6
            Well, that's all of them.

            Thanks for the help. I'll get to it.

            Comment

            • Solomon Parker
              New Member
              • Dec 2018
              • 6
              • 5.3.x

              #7
              I wish there was a way to do this en masse. The first page is okay. The second page gets frustrating because each time it resets back to the first page. The third page is going to suck.

              Comment

              • Solomon Parker
                New Member
                • Dec 2018
                • 6
                • 5.3.x

                #8
                Got it done, thanks for the help.

                Comment

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