Daily cloud backup

[Wayne Luke]

Thanks for the feedback. I will pass it on.

[Carrfixr]

The problem seems to be resolved

[Carrfixr]

Well that was quick..

[Carrfixr]

Wayne thanks for posting that, and letting us know its for this issue

[Wayne Luke]

In working to resolve this problem, there will be an upgrade to database servers across the datacenter. This will result in downtime while the work is processed. This is scheduled for 5:00 pm Pacific.

[Carrfixr]

Thanks for escalating this quickly.

[Wayne Luke]

The issue has been tracked to a specific Internet Brands project within our data center. The Cloud Project Manager is working with the manager of that Project for resolution. Hopefully, a resolution will come soon.

[Carrfixr]

Hi Wayne I realized that after Post #4.

[Wayne Luke]

Like I said it isn't the backups. Those start at midnight PST and are staggered. It is a process outside the cloud system.

[Mrs.T]

It's 1200 AM and it's back prob till 1:00am

That's around 5am here so probably why we are not affected, most members still in bed!

[Carrfixr]

It's 1200 AM and it's back prob till 1:00am

[Carrfixr]

It's pretty severe and an unacceptable server issue. I'll be awaiting your update. Now and then I'm up late to experience it for that hour or so. It hits other members that are in a different time slot right at prime time. I am very surprised that I have not read about this issue on the board.
Thanks and Happy New Year

[Wayne Luke]

I will ask after the holiday. It is caused by something outside the Cloud system and I don't have contact with the team in charge of the datacenter.

[Carrfixr]

Is there any headway in finding this issue? It’ still occurs daily at the same time, and we get many complaints mainly from the PST crowd where it's about 9pm.

[Carrfixr]

Hey Wayne thanks
It's good to know that they are at least aware of it and working towards a fix.