access to site lost.

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  • JGRnava
    Senior Member
    • Jun 2018
    • 132
    • 5.3.x

    access to site lost.

    I can't reach our site. Just the whirly thing.
  • Wayne Luke
    vBulletin Technical Support Lead
    • Aug 2000
    • 73979

    #2
    Your site is loading for me. The issue could be a variety of things.

    1) There is a break in the route from your workstation to the server. Normally the internet tries to reroute around breaks and does so regularly. However sometimes it cannot do so.
    2) The DNS was updated somewhere along the line so it no longer points to the proper location. Did you change your CNAME at any point?
    3) Your browser is out of date. Clear its cache and try again.
    Translations provided by Google.

    Wayne Luke
    The Rabid Badger - a vBulletin Cloud demonstration site.
    vBulletin 5 API

    Comment

    • JGRnava
      Senior Member
      • Jun 2018
      • 132
      • 5.3.x

      #3
      Originally posted by Wayne Luke
      Your site is loading for me. The issue could be a variety of things.

      1) There is a break in the route from your workstation to the server. Normally the internet tries to reroute around breaks and does so regularly. However sometimes it cannot do so.
      2) The DNS was updated somewhere along the line so it no longer points to the proper location. Did you change your CNAME at any point?
      3) Your browser is out of date. Clear its cache and try again.
      HMMM. It won't load on: Two computers, three browsers all current including Chrome incognito, all on Comcast ISP and even on my AT&T smart phone where it normally comes up fine. I will take the laptop to lunch and stop at the library to see if it works on their wifi. No changes to my systems. It worked earlier today, then just stopped. I thought your server went down. Could you be reaching it through you company internal network?

      Comment

      • Wayne Luke
        vBulletin Technical Support Lead
        • Aug 2000
        • 73979

        #4
        Originally posted by JGRnava
        Could you be reaching it through you company internal network?
        No. I am a remote user and cannot access customer sites via the company's internal network.

        Translations provided by Google.

        Wayne Luke
        The Rabid Badger - a vBulletin Cloud demonstration site.
        vBulletin 5 API

        Comment

        • Wayne Luke
          vBulletin Technical Support Lead
          • Aug 2000
          • 73979

          #5
          I tested access to your site using my ISP (Spectrum) and Google's DNS servers without issue. I also tested with Cloudflares Public DNS without problem. Finally I tested with AT&T's LTE network and it worked there as well.

          You can check with https://downforeveryoneorjustme.com/ and see as well. This site also gave me a positive result for your Cloud forums.
          Translations provided by Google.

          Wayne Luke
          The Rabid Badger - a vBulletin Cloud demonstration site.
          vBulletin 5 API

          Comment

          • JGRnava
            Senior Member
            • Jun 2018
            • 132
            • 5.3.x

            #6
            Thank you for the research. It started working again and I don't know what was going on. Must have been something in the backhaul to this geographic area. Maybe a router glitch but in this cyber environment one never can be sure.

            Comment

            • JGRnava
              Senior Member
              • Jun 2018
              • 132
              • 5.3.x

              #7
              Mystery solved. Just got a robocall from Comcast. Nationwide outage, no date or time for restoration of service.

              Comment

              • Mark.B
                vBulletin Support
                • Feb 2004
                • 24286
                • 6.0.X

                #8
                Originally posted by JGRnava
                Mystery solved. Just got a robocall from Comcast. Nationwide outage, no date or time for restoration of service.
                Ah yes, I've come across this issue elsewhere. It seems to be a major problem. I'm in the UK so it hasn't really had much impact here, but I do know it's causing a lot of issues similar to this.
                MARK.B
                vBulletin Support
                ------------
                My Unofficial vBulletin 6.0.0 Demo: https://www.talknewsuk.com
                My Unofficial vBulletin Cloud Demo: https://www.adminammo.com

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