Notification dead end

[Carrfixr]

So I am constantly getting reports from members that when they have notifications to read at times they are not linked to anything. After further research I determined that when a reply or comment is deleted the notification that was sent out to the affecting user stays but it is linkless. Is there any kind of work around to stop this from happening?

[Mrs.T]

I wonder if it is a 'deletion notice' permission? If your members are not permitted to see the deletion notices then there is nothing to redirect them to from the notification when a post has been deleted.

Could you try it with a moderator who has permission to see deletion notices. Get them to subscribe to a thread, make a post and delete it, then see what happens with their notification, is it clickable and takes them to the deleted notice.

Then again I could be completely wrong and it's nothing to do with that

[Carrfixr]

Thanks Mrs T

So I logged in as a regular user and started a thread. ( For reference user A)

Then I responded to that post using another account (For reference user B)

I went back to user A and saw the notification alert

Then from the user B account I soft deleted the reply

Back to user A with the still active notification

Then clicked the notification link which gives me this

Sorry, you are not authorized to view this page.
Please try logging in or logging in as different user Login or send a message to the admin

So this above message comes up because the alerted post was soft deleted.

Then the member or members contacts me going on about the dead end link.


The other day I had to clean up some posts by removing them as an Admin. This caused lots of users to get this response. We do allow users to soft delete posts within a certain allotted time frame. Shouldn't this notification be automatically removed from a users account when a post is deleted?


When viewing as a moderator it takes me to the deleted post

[Wayne Luke]

Notifications are sent when the content is created. Notifications aren't deleted when the content is deleted. I am guessing this is spam or something else that isn't desired on the site. You should inform the user of this. An improvement request can be made to delete unread notifications when content is deleted and the user no longer has permission to view it.

[Carrfixr]

No it's not spam
It's anything to do with deleting a post that another user was notified about. It's happening with basic forum operations (notifications)

[Carrfixr]

So i'm trying to create an improvement request but can't find the button in the center of the screen to start a new Jira

[Wayne Luke]

You don't see the light blue button? Are you logged in?

[Carrfixr]

Yep logged in and no box like you show

[Carrfixr]

[Wayne Luke]

I've created the issue for you - https://tracker.vbulletin.com/vbulle...sues/VBV-18485

The site team is looking into resolving this. Seems to be a permission issue with Cloud Customers. I apologize for the inconvenience.

[Mrs.T]

I've created the issue for you - https://tracker.vbulletin.com/vbulle...sues/VBV-18485

The site team is looking into resolving this. Seems to be a permission issue with Cloud Customers. I apologize for the inconvenience.

I had similar where there was an option to view my dashboard but I got an access denied notice.

[Carrfixr]

Thankyou Wayne

[Carrfixr]

Well it's a duplicate bug from 2015

https://tracker.vbulletin.com/vbulletin5/issues/VBV-14263

[Carrfixr]

My two biggest issues with notifications are not receiving alerts for posts in que awaiting moderation and this.

[Mrs.T]

My two biggest issues with notifications are not receiving alerts for posts in que awaiting moderation and this.

Yes, the red flag for awaiting moderation would help so much. I'm sure if we are patient it will come