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We contacted support for this issue and were told it is a known bug, I've searched JIRA but can't find it, does anyone know the JIRA number for this bug so that I can vote for it to be fixed? We would really appreciate any help.
We moved to the cloud on 25/8/17, members are now reporting that photos that had been added to the forum prior to moving to the cloud servers can no longer be deleted by themselves. This problem seems to have arisen since the latest upgrade to 5.3.3 because it worked before.
This is the problem:
The 'edit' button appears on posts that had photos added since the move to vbCloud and members can delete them.
The edit button DOES NOT appear on posts that had photos added when we were self hosting (prior to Cloud), so members cannot delete them.
This bug, along with the 30 photos/all time issue (VBV-17651), plus the fact that you get a 'page doesn't exist' issue when trying to find attachments via AdminCP means that members are struggling to have photos deleted when they reach their attachment limit.
Our only option is to increase their limit for the time being but this means we will use more bandwidth and risk increasing our cloud costs.
We moved to the cloud on 25/8/17, members are now reporting that photos that had been added to the forum prior to moving to the cloud servers can no longer be deleted by themselves. This problem seems to have arisen since the latest upgrade to 5.3.3 because it worked before.
This is the problem:
The 'edit' button appears on posts that had photos added since the move to vbCloud and members can delete them.
The edit button DOES NOT appear on posts that had photos added when we were self hosting (prior to Cloud), so members cannot delete them.
This bug, along with the 30 photos/all time issue (VBV-17651), plus the fact that you get a 'page doesn't exist' issue when trying to find attachments via AdminCP means that members are struggling to have photos deleted when they reach their attachment limit.
Our only option is to increase their limit for the time being but this means we will use more bandwidth and risk increasing our cloud costs.
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