sigh I need some real help here guys.

**steven** · Tue 13 Feb '01, 7:50pm

well I suggest either www.hostrocket.com (which in another post you indicated you're not interested) or there's www.tera-byte.com They have awesome support and great uptime.

**Joe** · Tue 13 Feb '01, 8:47pm

How many concurrent users did you have when site5 kicked you?

**Mafukie** · Tue 13 Feb '01, 8:52pm

I had like 8,458 page views in 4 days

I take up 84 apache processes and the others only take up 4

I don't know why this is happening its a nightmare.

**Freddie Bingham** · Tue 13 Feb '01, 8:53pm

Were you running the search index?

**Mafukie** · Tue 13 Feb '01, 8:54pm

yeah but it was slow before this man... it all happened this morning I have been running VB for the longest time and now I have problems.

**Mafukie** · Tue 13 Feb '01, 8:59pm

You have sent a message!
Hi Elliot,
It's quite a coincidence that you emailed me today! We were able to locate the source of the problem. One of the users on the area51 server was using a TON (and I mean a TON) of resources. Take a look at this http process listing for yourself:
root@area51 [~]# /scripts/userps
arabiano: 3
aroma: 2
artpassi: 8
blackgla: 3
digaman: 3
ebonyele: 6
jough: 4
joycean: 8
legendof: 2
olympus: 3
realgame: 84
terris: 2
yourcgi1: 10

It is quite obvious from this listing that your account is using an extremely high number of http processes. Generally, we like to have our shared machines run at about 40-60 http processes. Your site ALONE was generating nearly twice the usual system resource usage that we try to maintain our shared servers - with well over 150 accounts - at.
As a result of this high usage, many of the services on this system were failing, and performance was greatly impaired (which is what you, and every other user on this system was noticing). Due to the fact that your account was causing such extreme service degradation to the rest of our clients on this server, we have suspended your account.
Please email me back with regards to finding a solution to this problem. Normally, I would suggest that you move to a medium to large sized dedicated system, however we have suspended new server signups at this time. The most sensible solution is for us to give you a refund for your unused time, and allow you to find a host that is more suitable to your needs.
At any rate, I'm looking forward to hearing your input, as we want to get your site back up and running just as much as you do!
Best Regards,
Matt Lightner
[email protected] <mailto:[email protected]>
========================================
<http://www.site5.com/> - Web Hosting Experts.
----- Original Message ----- From: Mafukie <mailto:[email protected]> To: [email protected] <mailto:[email protected]> Sent: Tuesday, February 13, 2001 1:43 PM Subject: Speed issues are really bugging me today.
Hi Matt,
today is Feb 13, 2001. I woke up at about 5a.m. to setup VB2.0 to find out that everything is incredibly slow and ended up blaming it on the software upgrade. Then later on I try to use the older version which was fast and that was extreemly slow also. Is your mySQL server backed up or what? I hope you can fix this soon because it is very important that I get things back to normal ASAP! Thanks
-Elliot Svec
-www.realgamers.net

**Freddie Bingham** · Tue 13 Feb '01, 9:01pm

I don't know if I understood your response but did you go into the control panel, into update counters, and execute the Search Index rebuild? (alot of thread and post id's fly by, etc)..

**Mafukie** · Tue 13 Feb '01, 9:34pm

yes i did rebuild

**Freddie Bingham** · Tue 13 Feb '01, 9:38pm

Then I would suspect that is what caused your problems as it is very intensive. You can tell them that it is a one time only thing and won't happen again. If you have already completed it than you have no worries. If you still need to finish it than ask them nicely to let you.

**Mafukie** · Tue 13 Feb '01, 9:42pm

that would cause all those processes for that long of a time period? why would it last so long?

**Freddie Bingham** · Tue 13 Feb '01, 9:59pm

The server had to recover from the abuse <inside infopop humor>

Tell them to reinstate your site as you don't have to run the search index again.

**Mafukie** · Tue 13 Feb '01, 10:08pm

Matt said:

Your account had nearly killed the server once again (within 20 minutes of being unsuspended). It appears that your forums are one of the causes of your high server usage. Take a look for yourself. Note that there aren't too many processes yet, because we just unsuspended your account [again].

root@area51 [/scripts]# ./watchuserps realgame
PID 20495: /home/realgame/public_html/swordsmen/forum
PID 20504: /home/realgame/public_html/swordsmen/forum
PID 20506: /home/realgame/public_html/swordsmen/forum
PID 20531: /home/realgame/public_html/swordsmen/forum
PID 20532: /home/realgame/public_html/swordsmen/forum
PID 20576: /home/realgame/public_html/swordsmen/forum
PID 20582: /home/realgame/public_html/swordsmen/forum
PID 20598: /home/realgame/public_html/swordsmen/forum
PID 20602: /home/realgame/public_html/graal/topsites
PID 21834: /home/realgame/public_html/swordsmen/forum
PID 22263: /home/realgame/public_html/swordsmen/forum
PID 22389: /home/realgame/public_html/swordsmen/forum
PID 22404: /home/realgame/public_html/swordsmen/forum
PID 22864: /home/realgame/public_html/swordsmen/forum
PID 22879: /home/realgame/public_html/swordsmen/forum
PID 23128: /home/realgame/public_html/aircscript/download
PID 23245: /home/realgame/public_html/swordsmen/forum
PID 23334: /home/realgame/public_html/swordsmen/forum

Why does this have to happen to me? =\

**Susan** · Tue 13 Feb '01, 10:13pm

Matt sat and watched the Area 51 server overheat while I updated the counters on VB 1.1.3 about 6 months ago. I'd suggest telling him exactly what you were doing (and mention it's what hystersisters.com was doing when he had to tell me to hang on and wait 15 minutes before continuing), and see if he won't reinstate you. What kind of users are you getting on your board? I know when we were with Site5 we consistantly had about 25 users and as long as I didn't use the update counters/wasn't importing UBB info/wasn't allowing a "search all open forums", we did fine.

**Susan** · Tue 13 Feb '01, 10:14pm

errrr...or it could just be that you have a ***load of members.

sigh I need some real help here guys.