More than two weeks ago my site went down, along with a second non-forum site. I mean down hard. No cpanel, no email, nothing. On Thursday AM I submitted a ticket and was informed their admin is working on it. Further inquiries said nothing more than "thank you for your patience, our admin is working on the issue". When I pushed them to clarify what "the issue" is, they said a RAID drive failed and they are trying to recover it. That makes no sense since RAID arrays are designed so that if a drive fails, the other take over until it is replaced. At this point I am calling BS and my theory is that they probably got hit with a ransomware hack and all of their data is now an encrypted train wreck.
Anyhow, last Saturday I get a note saying, "they are working on "the issue, what is my userid, and do I happen to have a backup of my files and database". Oh just great, so apparently they do not have backups either even though they advertise weekly backups. I told them that my last local backup is several months old, they said they will get back to me. Meanwhile, if you check their website, they still report no outages although I am now hearing from others experiencing same thing.
I have had outages with other hosts in the past. At least they were very professional and provided frequent updates and details on what was going on even when it was that they had been hacked. In all cases the hosts had backups at the ready so the worst case was loss of maybe 1 week worth of data. Even when screw-up was my doing, hosts always had backups available. The lack of response, even to say sorry we screwed up and have no backups, is inexcusable. Their last response was on the 17th.
I also tried contacting Jarvis Ka who runs Bramcolm (the parent company) to try and get some assistance or at least a response. Nothing. I will post in another message the message threads from my open ticket.
RUN, don't walk away from seoVB.com and Bramcolm. Be careful as they also go by other names such as XFhosting.com but they are all part of Bramcolm. They make me miss even the hosts people complain about like GoDaddy.
Anyhow, last Saturday I get a note saying, "they are working on "the issue, what is my userid, and do I happen to have a backup of my files and database". Oh just great, so apparently they do not have backups either even though they advertise weekly backups. I told them that my last local backup is several months old, they said they will get back to me. Meanwhile, if you check their website, they still report no outages although I am now hearing from others experiencing same thing.
I have had outages with other hosts in the past. At least they were very professional and provided frequent updates and details on what was going on even when it was that they had been hacked. In all cases the hosts had backups at the ready so the worst case was loss of maybe 1 week worth of data. Even when screw-up was my doing, hosts always had backups available. The lack of response, even to say sorry we screwed up and have no backups, is inexcusable. Their last response was on the 17th.
I also tried contacting Jarvis Ka who runs Bramcolm (the parent company) to try and get some assistance or at least a response. Nothing. I will post in another message the message threads from my open ticket.
RUN, don't walk away from seoVB.com and Bramcolm. Be careful as they also go by other names such as XFhosting.com but they are all part of Bramcolm. They make me miss even the hosts people complain about like GoDaddy.
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