I have been with ASO for about 3 years now, I have had a vbulletin forum running which has been growing steadily over this time, up until late last year things were running fine, and I was very happy with the service and support.
But the service seem to get getting worse, as I have regular outages and mysql connection failures, the usual support response is your site is getting busy so you should upgrade the package, this I have been doing and now on to the Super shared account and even changed server from Rose to Christian because it was suggested that this was more reliable server.
Well today my site went down again and on top of that my account got suspended, when I enquired as to the cause I was told that it's because my site is using too many resources and maybe I should upgrade now to VPS.
This does not make sense to me because over the last two months my site usage has actually gone down because of the intermittent availability and regular downtimes, I have asked for some information to determine the cause of the spikes but support are not able to provide that to me, my site has now been off for over 6 hours and my support tickets are getting passed to billing instead of technical support trying to help in pinpointing the cause of the problems.
I am now wondering if there is a real problem with my site or is this a way to move people to larger accounts? is it worth me moving to VPS, especially as I don't know what the real cause of the problem is, do I move to another hosting company?
I'm really disappointed with the service recently because I thought I had found a good hosting company and wont need to be looking around again.
Anyone can recommend a good hosting company that can help transfer my account quickly over so I can get my site back up?
But the service seem to get getting worse, as I have regular outages and mysql connection failures, the usual support response is your site is getting busy so you should upgrade the package, this I have been doing and now on to the Super shared account and even changed server from Rose to Christian because it was suggested that this was more reliable server.
Well today my site went down again and on top of that my account got suspended, when I enquired as to the cause I was told that it's because my site is using too many resources and maybe I should upgrade now to VPS.
This does not make sense to me because over the last two months my site usage has actually gone down because of the intermittent availability and regular downtimes, I have asked for some information to determine the cause of the spikes but support are not able to provide that to me, my site has now been off for over 6 hours and my support tickets are getting passed to billing instead of technical support trying to help in pinpointing the cause of the problems.
I am now wondering if there is a real problem with my site or is this a way to move people to larger accounts? is it worth me moving to VPS, especially as I don't know what the real cause of the problem is, do I move to another hosting company?
I'm really disappointed with the service recently because I thought I had found a good hosting company and wont need to be looking around again.
Anyone can recommend a good hosting company that can help transfer my account quickly over so I can get my site back up?
Comment