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My server was disconnected at network level earlier. The reason for this was due to the fact that this months payment had been declined for an unknown reason. I therefore had to ring the The Planet in the USA to get the server reconnected. All I did was ask them to process the card again, and it went through without any problems and the server was reconnected within 10 minutes.
Whilst that may sound pretty good, I was given only 24 hours notification to resolve this issue, and that if I had failed to resolve this payment issue by then, I'd be subject to a $50 reconnection fee upon payment. (Which will be the case)
Obviously I do not keep my main email address on file with The Planet, as it's hosted on my server. - Thus, if my server went down, I'd have less means to contact them as obviously I would not be able to access that email address. As you can guess, I do not check my secondary email address on a daily basis, I mean, who would considering it's only used for one purpose? Whilst this may not be their fault, they should have at least given a longer notification period and should contact their customers via ticket as well, when issues such as these arise.
So basically, I am not happy with the way I have been treated as a customer. I mean, they did not even say goodbye after that had finished talking on the phone, the American lady just hung up after saying "I will have your server reconnected asap." That's just the icing on the cake for me.
Whilst they are not entirely to blame with regards to the payment being declined, I do not think they give their customers adequate notification OR adquate time to resolve these issues. Being disconnected after not having paid after 24 hours over the due date may be debatable, but in my opinion, a $50 reconnections charge for not resolving the issue within 24 hours is unnaceptable. My question is, what if it happens again, how will I know? What if I go away for 24 hours or more? I simply cannot afford for these things to happen.
So basically, I am looking for suggestions for a new data centre which has a good customer service reputation. Preferably I'd like to move to a British data centre which has a variety of server specifications to choose from at reasonable prices.
Your suggestions would be much appreciated.
Thanks.
Whilst that may sound pretty good, I was given only 24 hours notification to resolve this issue, and that if I had failed to resolve this payment issue by then, I'd be subject to a $50 reconnection fee upon payment. (Which will be the case)
Obviously I do not keep my main email address on file with The Planet, as it's hosted on my server. - Thus, if my server went down, I'd have less means to contact them as obviously I would not be able to access that email address. As you can guess, I do not check my secondary email address on a daily basis, I mean, who would considering it's only used for one purpose? Whilst this may not be their fault, they should have at least given a longer notification period and should contact their customers via ticket as well, when issues such as these arise.
So basically, I am not happy with the way I have been treated as a customer. I mean, they did not even say goodbye after that had finished talking on the phone, the American lady just hung up after saying "I will have your server reconnected asap." That's just the icing on the cake for me.
Whilst they are not entirely to blame with regards to the payment being declined, I do not think they give their customers adequate notification OR adquate time to resolve these issues. Being disconnected after not having paid after 24 hours over the due date may be debatable, but in my opinion, a $50 reconnections charge for not resolving the issue within 24 hours is unnaceptable. My question is, what if it happens again, how will I know? What if I go away for 24 hours or more? I simply cannot afford for these things to happen.
So basically, I am looking for suggestions for a new data centre which has a good customer service reputation. Preferably I'd like to move to a British data centre which has a variety of server specifications to choose from at reasonable prices.
Your suggestions would be much appreciated.
Thanks.
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