Integerated HelpDesk

[nsr81]

Is there any HelpDesk software (preferably free), that can be configured to use vB's database (for user authentication) with a minimal amount of work? Does anyone have a similar setup?

// trying to be a little lazy

Thanks.

[Cary]

Since this requires hacking do a search over at http://vbulletin.org or post over there.

[Scott MacVicar]

Originally posted by TNasir
Is there any HelpDesk software (preferably free), that can be configured to use vB's database (for user authentication) with a minimal amount of work? Does anyone have a similar setup?

// trying to be a little lazy

Thanks.

you could use vB as a help desk, create a forum called Support.

In your admin panel set custom forums permissions so that all usergroups can only see their own threads and then set mods and admins to see all threads.

There you have a support system where only support staff can reply and only the users who made it can see the thread.

[DirectPixel]

Originally posted by Scott MacVicar
you could use vB as a help desk, create a forum called Support.

In your admin panel set custom forums permissions so that all usergroups can only see their own threads and then set mods and admins to see all threads.

There you have a support system where only support staff can reply and only the users who made it can see the thread.

Also, if you go to www.teckwizards.com and register there, they have a hack that lets you mark specific threads as [Fixed], [Bug], etc.

Should come in helpful in a helpdesk.

[ManagerJosh]

Originally posted by TNasir
Is there any HelpDesk software (preferably free), that can be configured to use vB's database (for user authentication) with a minimal amount of work? Does anyone have a similar setup?

// trying to be a little lazy

Thanks.

There is a codehack that allows you to do so at vbulletin.org

[nsr81]

Thanks for the suggestions guys.

I was looking for a full fledged integerated ticketing system that will receive emails and convert them to tickets etc. kinda like DeskPro (too expensive for me), or PerlDesk ( Perl ).

Will look into the hacks that have been mentioned.

[chrispadfield]

Originally posted by TNasir
Thanks for the suggestions guys.

I was looking for a full fledged integerated ticketing system that will receive emails and convert them to tickets etc. kinda like DeskPro (too expensive for me), or PerlDesk ( Perl ).

Will look into the hacks that have been mentioned.

There are a number of other, cheaper PHP helpdesks listed at hotscripts, none as good as deskpro of course

[DirectPixel]

Originally posted by chrispadfield
There are a number of other, cheaper PHP helpdesks listed at hotscripts, none as good as deskpro of course

Hey, you think you could *cough* hook me up *cough* with a copy of DeskPro?

[chrispadfield]

Originally posted by DirectPixel
Hey, you think you could *cough* hook me up *cough* with a copy of DeskPro?

Sure, i can even give you 5 copies, just fill out the small form at http://www.deskpro.com/purchase.php !! - getting it now before the next version comes out is a good plan as well; as it is a free upgrade (deskpro v2 will be more expensive)

[nsr81]

Originally posted by chrispadfield
There are a number of other, cheaper PHP helpdesks listed at hotscripts, none as good as deskpro of course

That's true, nothing comes closer to DP. That's what my employer (100megswebhosting.com) is using at the moment.

[Chen]

Originally posted by DirectPixel
Also, if you go to www.teckwizards.com and register there, they have a hack that lets you mark specific threads as [Fixed], [Bug], etc.

Should come in helpful in a helpdesk.

That was released at vBulletin.org, it lets you run a support forum inside vBulletin. Pretty cool actually, we had it installed at vBulletin.org for some time but then it just disappeared(???).

[ManagerJosh]

Originally posted by Chen
That was released at vBulletin.org, it lets you run a support forum inside vBulletin. Pretty cool actually, we had it installed at vBulletin.org for some time but then it just disappeared(???).

someone made a boo boo