PayPal Problems

[Scott MacVicar]

Recently I sold a script to someone for $40 and they were sent the script to the email they gave me, they paid by paypal and i got confirmation that they got the script.

The next day i got an email from the owner of the paypal account accusing that it was not them that paid for the script and someone got access to their account. I understand that this could have been the case.

Paypal then gave them the $40 from my account which I had already spent the majority of and now my paypal account is -$29.98. I believe I am convered under the PayPal's Seller Protection Policy and am entitled to the $40 back.

I put in the enquiry to [email protected] and now i have to wait.

Has anyone else had to do something like this?

[Floris]

I think you are entitled to your 40$, it is their problem that another user's account was abused. Not yours. The costs are for paypal.

I think you can also try to sue the user for fraud, I mean the one that received the stuff you sold. They got it, so that confirms their E-mail address is working. Check the header of the E-mail account for the true host address used for sending. It will stand in court as a digital authograph. Contact the ISP it is from, and also the ISP who's E-mail address was used. They can inquire the fraud. What the person did was illegal by law.

This is one of the things I do not trust over the internet.

[tubedogg]

You are not covered under the Seller Protection Policy unless you physically shipped something to the buyer with delivery confirmation. Even then I've heard a number of cases where PayPal ignored it but without that you don't have a prayer.

[Skeptical]

The best way to get Paypal to react is by posting tons of negative comments everywhere. At least that worked for someone I know.

[JoshFink]

Originally posted by Skeptical
The best way to get Paypal to react is by posting tons of negative comments everywhere. At least that worked for someone I know.

I disagree, I know tons of people that have had problems with PayPal. I think your out of luck to tell you the truth as PayPal SPP is spotty at best.

As stated above, they will only cover you if you shipped something and received delivery confirmation (signature, etc) and even then your lucky to get it.

As much as it sucks, I would chalk it up to a learning lesson and only deal with people you know next time.

PayPal to me is kind of like a rebate for merchandise, You hope you will get paid and most of the time you do, but sometimes you get screwed by the system

Sorry for your luck,

Josh

[Jake Bunce]

pfft... that's lame. "some one else must have sent the money from my account! it wasn't me!" :megarolleyes:

[DirectPixel]

Originally posted by Jakeman
pfft... that's lame. "some one else must have sent the money from my account! it wasn't me!" :megarolleyes:

I agree.

Was the account a verified account? Was the owner's shipping address confirmed?

It is extrememly hard for someone to hack into PayPal, unless they guess the password and email address.

It's most likely password guessing IF it actually did occur, since if someone broke their way into the site, then why on earth would they need someone to write a script for them?

Anyways, I really believe that you should get your $40. If PayPal doesn't do anything, your best bet would be to consult a lawyer. This way, you can sue the purchasee, and take a few slaps at PayPal while you're at it.

[IDN]

after like 5 password failed trys, paypal suspends your account, so i think its BS unless he had some kind of trojan...

[DirectPixel]

Originally posted by IDN
after like 5 password failed trys, paypal suspends your account, so i think its BS unless he had some kind of trojan...

And if he did, then wouldn't that also be a violation of a law, in addition to fraud?

[Skeptical]

Originally posted by JoshFink


I disagree, I know tons of people that have had problems with PayPal. I think your out of luck to tell you the truth as PayPal SPP is spotty at best.

Josh

You have to try hard to harass them in public. In all the forums Paypal hangs out at. Believe me it works. Can't go into too much details right now.

[Skeptical]

If it's a verified account, the burden of proof lies in the person saying the account info was stolen, to prove that it indeed was stolen. Otherwise Paypal has no right to make that kind of decision. They can get royally sued you know... acting inappropriately like that.

Otherwise.... any would-be criminal can jus set up a paypal account, spend like crazy, and then declare everything to be fraud, and basically get lots of free stuff.

[Scott MacVicar]

I've sent them an email, the account was an internation verified member in india. I'm real pissed cause i've got negative dollars and they suspended the account i can't do any transactions they all just stick on pending.

[paypaldamon]

Hi,

I do have to remind other readers of the forum that SPP does not cover international transactions. In addition, an international account can't have a confirmed address.

Payments that are suspicious can be held (in our User Agreement) until their authenticity can be established.

PPN actually gave me a really solid clue that there could be an issue (country shipped to was entirely different than the country the account was registered in).

There have been many documented spoof sites/emails as of late. These sites will ask for PayPal information on a regular basis, which the user should not do. Many people unknowingly provide these sites with their PayPal information, which will then give a fraudster a chance to access your PayPal account.

As always, please be sure to log in at www.paypal.com. It doesn't hurt to ask a question (or two) if there is a question about an incoming payment as well.

[tubedogg]

What exactly is the difference between "confirmed" and "verified"? Cause, for example, James (from Jelsoft) sends me money and he's listed as an International Verified member.

[Scott MacVicar]

There isn't a way for us to find out the country which the user resides, so it wouldn't have seemed suspicous in anyway. I think Verified means that they have entered their credit card info, accepted the $2 payment and got the code from the statement to enter and verify the account.
Confirmed means they have Confirmed their address, at least so i believe.