Interview with Lawrence Cole

[the Sandman]

We've just published our Interview with Lawrence Cole - vBulletin Operations & Marketing Manager.

In the vB.com forums in general, and in the Licensed Customer Feedback forum in particular, you seem to be taking a harder line in responding to negative criticism. What's up with that?

Well, if you look back into some of the conversations that I’ve had I think the record will plainly show that I’ve only taken a hard line with posters who deviate from the conversation of vBulletin (one which I am always happy to engage in whether in praise or in criticism) and chose instead to attack me personally. I welcome any and all feedback about the vBulletin customer experience. I read and interact on the forums regularly to learn what customers need, want, and have expressed. What customers have to say about a given aspect of the brand is always at the forefront of my mind when I am making decisions about vBulletin.

[the1]

Thanks for the link Sandman

[Deimos]

How did you come to be vBulletin Operations & Marketing Manager?

No comment.

What changes have taken place since you joined the team?

No comment.

What are the issues that need to be addressed next?

No comment.

What are the concerns being voiced by customers which you consider to be valid?

No comment.

Do you have any comments on the change in pricing structure that came with vB4?

No comment.

In retrospect, what if anything could have been done differently to improve the development of vBulletin and reputation of Internet Brands?

No comment.

Where do you see vBulletin going in the future?

No comment.

Reassuring, this is not.

[the1]

Some of those questions I felt it was fine to reply with a "No comment", but others I could not understand why Lawrence just did not provide a response.

[jennex05]

I think Lawrence has a cunny way of answering questions

[beishe8]

I think Lawrence has a cunny way of answering questions

Maybe more answers will come in his own thread: https://www.vbulletin.com/forum/show...-by-Admin-Zone

[rootsxrocks]

Oh he's still working here ?

[the1]

Oh he's still working here ?

I'm not the only one who has noticed Lawrence is appearing less in the forums the past few weeks?

[aussiefooty]

Interview with Lawrence Cole

Maybe Lawrence has gone all shy on us after some people wrote him off about him sending emails.

[Lynne]

Lawrence is definitely still around. Every morning he comes and says Hi to us and asks up what's up. And we email with him and chat in ICQ. He may not be in the forums all the time, but he is communicating with the Support Staff on a regular basis.

[beishe8]

Lawrence is definitely still around.

Preparing his next unwanted Newsletter is certainly a hard job,no surprise that he has no time to communicate with us.

[Loco.M]

Reassuring, this is not.

nice..lol
I understand some but for first and last could of been answered??

[Shamil.]

Lawrence is definitely still around. Every morning he comes and says Hi to us and asks up what's up. And we email with him and chat in ICQ. He may not be in the forums all the time, but he is communicating with the Support Staff on a regular basis.

ICQ

[aussiefooty]

Lawrence is definitely still around. Every morning he comes and says Hi to us and asks up what's up. And we email with him and chat in ICQ. He may not be in the forums all the time, but he is communicating with the Support Staff on a regular basis.

ICQ

It's his way of communicating. I know of people who only use ICQ so don't knock it!

[Lynne]

ICQ

I had not touched ICQ in years before I became part of staff here. But, it is a part of my life now. All of us, and some devs and other staff, all log into our ICQ every morning. It's where we ask each other for help, if needed, or where we just chat about stuff.