Dreamhost = Fatfingers, overbilled 7m in charges on customers credit cards.

[Reeve of Shinra]

A billing software issues combined with human error = a 7.5 million dollar mistake where Dreamhost erroneously billed hundreds of dollars against client credit and debit cards.

Dreamhost said they'd credit the overdraft charges which is nice but you may want ot check your accounts before your rent check bounces.

http://www.dreamhoststatus.com/2008/01/15/billing-issues/

http://blog.dreamhost.com/

[Weapon-x]

I about soiled my pants when I got an email saying I owed over $500.00 for a web hosting bill. I was thinking wow my website got popular over night.

I don't think less of DreamHost anymore because they are honestly one of the best hosts out there, Accidents happen and they worked really hard to refund out money and it was an success. So don't hold a grudge against them for a human error. Nothing is perfect.


I've heard today some people are trying to sue Dream Host for um.......exactly what? It was an accident I don't see a point in trying to sue them because Dream Host will probably win. People are getting there money back and Dream Host is paying for the over charges what closed peoples credit cards and bank accounts. So what is the point in suing over nothing?

[MrNase]

Americans love to sue for damages.

[Dean C]

I've heard today some people are trying to sue Dream Host for um.......exactly what? It was an accident I don't see a point in trying to sue them because Dream Host will probably win. People are getting there money back and Dream Host is paying for the over charges what closed peoples credit cards and bank accounts. So what is the point in suing over nothing?

I agree to some extent, and paying the fees that the banks charged for their customers becoming overdrawn is sensible too. But as soon as you go into the red with your bank your credit rating is permanently affected. I'm pretty sure DreamHost cannot compensate for that

[Mez]

But as soon as you go into the red with your bank your credit rating is permanently affected. I'm pretty sure DreamHost cannot compensate for that

Untrue. Your credit rating is only affected if you default on the amount, or go to court over it.

[Mez]

He probably doesn't get in debt by 7.5 million everyday so doesn't know

Nor do I... but I do know about this sorta stuff.

[Dean C]

Your a vBulletin dev, your supposed to be smart, hence why you knew

So because I'm not a vBulletin dev, I'm therefore not smart? Riiiight.

[Weapon-x]

Honestly this topic subject needs to be changed. Let me explain since I am a Dream Host customer. The totally amount from every user they charged added up to 7.5M. Dream Host cashed in 7.5M but had to give it all back because of a human error, which really is totally acceptable because well humans make errors. No one is perfect. Unless your Chuck Norris!

[Reeve of Shinra]

I'm not assigning blame but I figured customers would like to know as this can cause temporary problems for them.

[Floris]

Your a vBulletin dev, your supposed to be smart, hence why you knew

Your vBulletin Dev Skills Are Awesome.
You're vBulletin Dev today, try your best.

I expect you meant: You're as in .. you are. :P

[Reeve of Shinra]

How about "ur"

[class101]

No one is perfect. Unless your Chuck Norris!

lol

[Creepshow]

lol wow, reading about all this now.

They really messed up.

[Zachery]

I updated the thread title as it was completely misleading.

[Weapon-x]

I updated the thread title as it was completely misleading.

Thank you.