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How To: Use Jira

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How to use Jira for vBulletin bug/suggestion tracking.

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  • How to Report a Bug using vB Issue Tracking System (JIRA)

    How to Report a Bug using vB Issue Tracking System (JIRA)

    Welcome. I've created a quick step-by-step overview on how to report a bug through the vB issue tracker system also known as JIRA. The bug report process is done through the issue tracker system therefore, you will be able to track the status of the reported bug from start to finish.

    ...
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  • How to Search for an Existing Issue Using vB Issue Tracker System

    How to Search for an Existing Issue Using vB Issue Tracker System



    Welcome. This is a brief overview of how to search for an existing issue using the vB Issue Tracker System. These issues are reported through JIRA which is an issue system that vBulletin has converted to. However, this can all be found in the tab of the vBulletin website. This video gives step by step instructions and screenshots of how to look for a particular issue that may match your current situation....
    See more | Go to post

  • How to Use JIRA (Video)

    How to Use JIRA (Video)

    Welcome. This is a quick overview of reporting issues within JIRA. By reporting the issues within JIRA, it alerts our developers and quality assurance about them so they can be fixed or implemented. An issue can be a bug you experience, a feature enhancement or a new feature request. All of them will be looked at but different issues will be assigned different priorities throughout the process.
    ...
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  • How to Create a Private Issue

    How to Create a Private Issue

    Issues you submit to us have two states: private and public. By default JIRAs are public, which means that everyone who has access to the bug tracker can read it. This includes all the information in the issue along with any screenshots and files you add.


    A private issue, on the other hand, can only be viewed by the vBulletin staff and you. If your issue includes sensitive information of any kind (usernames, passwords, phone numbers or addresses) you should probably set the issue to private.


    To do this, follow these...
    See more | Go to post

  • How to Watch an Issue

    How to Watch an Issue

    Like threads on a forum, you don’t need to comment on a bug or issue to keep track of it. You can subscribe to the JIRA and get updates on your dashboard whenever a comment is left or a status change is made.



    How to Watch an Issue
    To do this, navigate to the issue you want to comment on by entering the identification key in to the “Quick Search” textbox in the top right hand corner of the program.

    The issue will open below the vBulletin header. Find and click the link in the left hand menu beneath the link header.


    The issue will now show up on your dashboard benea...
    See more | Go to post

  • Attaching Files and Screenshots to an Existing Issue

    Attaching Files and Screenshots to an Existing Issue



    Attaching an image (or screenshot) to an existing report is almost as easy as leaving a comment on a JIRA. Be sure you have the correct JIRA number before entering it in to the “Quick Search” field at the top right of the screen.



    This will open the JIRA you want below the navigation bar.

    How to attach a screenshot

    In the menu that appears to the left of the report details, scroll down and select the link.



    This opens the [Attach Screenshot Form] in a popup.

    Take a screenshot of what you want to add using the Alt-PrtScrn (For Mac OSX - ⌘ ⇧ 4 + Ctrl followed by a spacebar and a click on ...
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  • How to Find an Existing Issue

    How to Find an Existing Issue

    There are usually two reasons you want to find a bug. The first is to check and see if you’re duplicating an existing bug before you create a new JIRA and the second is to find an existing bug to update its comments. When you don’t know anything about the bug you’re looking for (like in the first case) you should use the “Quick Search” method. If you know a few details about the bug you’re looking for (like in the second case) you can use the “Search Form” method to narrow down the search parameters.



    Quick Search
    To use the “Quick Search” option, you go to the “Quick Search” textbox in the upper right hand corner...
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  • JIRA - Voting to Fix an Issue

    JIRA - Voting to Fix an Issue


    Your opinions are important to us. As such, we’d like you to vote on which bugs and issues you want to fix first. To do this, login to JIRA and enter the issue ID in the “Quick Search” field.

    Once the page loads with the issue, go to the [Issue Details Menu], and scroll down to the link. Do not click on it.

    Instead, check beneath the link to see if there’s a link. If there is click it.

    Why is the link missing/gone? When a JIRA’s status is closed or resolved, the option to vote for it to be fixed is no longer available because the bug or request is either in the process of being im...
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  • JIRA - How to Write a Good Bug Report

    JIRA - How to Write a Good Bug Report

    What does an effective Bug Report look like?
    A well-written Bug Report has the following attributes:
    • Descriptive – You should provide as much information as possible about what the issue is, its symptoms, where it’s occurring, how you got it to occur, and what effect it has on vBulletin as a whole. Try to imagine you’re explaining it to your great aunt Getrude who isn’t the most tech savvy person in the world.
    • Concise – The bug report should be simple and straightforward without any unnecessary embellishments and flowery language. After all, if the report
    ...
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  • JIRA - How to report a bug

    JIRA - How to report a bug

    How to Report a Bug
    So! You’ve found a bug in the system. Great! But how do you report it so that it can be fixed? Well, first you need to login to the JIRA system at: http://tracker.vbulletin.com . Your username and password will be the same ones you use on the vBulletin forums.


    The page will reload with the dashboard.

    From here, click on the dropdown list and select the dropdown list.

    A new form will load that looks like this:
    The defaults for the dropdown lists should be set to “vBulletin” for “Project” and “Bug” for “Issue Type”...
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Latest Articles

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  • How to Report a Bug using vB Issue Tracking System (JIRA)
    vjanda
    Welcome. I've created a quick step-by-step overview on how to report a bug through the vB issue tracker system also known as JIRA. The bug report process is done through the issue tracker system therefore, you will be able to track the status of the reported bug from start to finish.

    ...
    Wed 9th Nov '11, 1:04pm
  • How to Search for an Existing Issue Using vB Issue Tracker System
    vjanda


    Welcome. This is a brief overview of how to search for an existing issue using the vB Issue Tracker System. These issues are reported through JIRA which is an issue system that vBulletin has converted to. However, this can all be found in the tab of the vBulletin website. This video gives step by step instructions and screenshots of how to look for a particular issue that may match your current situation....
    Wed 9th Nov '11, 8:59am
  • How to Use JIRA (Video)
    Lawrence Cole
    Welcome. This is a quick overview of reporting issues within JIRA. By reporting the issues within JIRA, it alerts our developers and quality assurance about them so they can be fixed or implemented. An issue can be a bug you experience, a feature enhancement or a new feature request. All of them will be looked at but different issues will be assigned different priorities throughout the process.
    ...
    Thu 27th Oct '11, 11:07am
  • How to Create a Private Issue
    Wayne Luke
    Issues you submit to us have two states: private and public. By default JIRAs are public, which means that everyone who has access to the bug tracker can read it. This includes all the information in the issue along with any screenshots and files you add.


    A private issue, on the other hand, can only be viewed by the vBulletin staff and you. If your issue includes sensitive information of any kind (usernames, passwords, phone numbers or addresses) you should probably set the issue to private.


    To do this, follow these...
    Fri 28th May '10, 1:55pm
  • How to Watch an Issue
    Wayne Luke
    Like threads on a forum, you don’t need to comment on a bug or issue to keep track of it. You can subscribe to the JIRA and get updates on your dashboard whenever a comment is left or a status change is made.



    How to Watch an Issue
    To do this, navigate to the issue you want to comment on by entering the identification key in to the “Quick Search” textbox in the top right hand corner of the program.

    The issue will open below the vBulletin header. Find and click the link in the left hand menu beneath the link header.


    The issue will now show up on your dashboard benea...
    Fri 28th May '10, 1:34pm
  • Attaching Files and Screenshots to an Existing Issue
    Wayne Luke


    Attaching an image (or screenshot) to an existing report is almost as easy as leaving a comment on a JIRA. Be sure you have the correct JIRA number before entering it in to the “Quick Search” field at the top right of the screen.



    This will open the JIRA you want below the navigation bar.

    How to attach a screenshot

    In the menu that appears to the left of the report details, scroll down and select the link.



    This opens the [Attach Screenshot Form] in a popup.

    Take a screenshot of what you want to add using the Alt-PrtScrn (For Mac OSX - ⌘ ⇧ 4 + Ctrl followed by a spacebar and a click on ...
    Fri 28th May '10, 6:54am
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