Depending on your license type or extra support contracts will enable you to get help in different ways. There are a few ways to receive support and they are as follows:
- The vBulletin.com Support Forums: https://www.vbulletin.com/forum
The support forums found on vBulletin.com provide peer to peer support. Support staff members are also available and respond to issues as soon as they’re available.
- The vBulletin.com Ticket system: https://members.vbulletin.com
The support ticket system can be used for urgent and private issues. Your usage of the members area for support issues depends on your license type. If you have questions please feel free to ask
- Phone support, is available from 9AM to 5PM (Pacific Standard Time) with a active phone support contract.
You receive one on one support from a member of the Technical Support Staff.
If you're having an issue with a third party modification or customization to the software, you will not be able to receive support from the Official vBulletin support systems. You will need to contact the author of the modification or visit vBulletin.org for peer based assistance.