vBulletin 5 Connect

Customer Testimonials

Read what our customers say about us and see why vBulletin stands head and shoulders above other bulletin board offerings.

If you would like to add your own testimonal, please click here.


Richard Burgess
 / Nov 2012
I am not entirely sure whether this is the correct place to post this, but I just wanted to pass on a message about one of your support staff, Joe DiBiasi, and the excellent way he handled my simple request.

At all times he was swift in his response, extremely polite, and very helpful in reaching a perfect conclusion.

I understand that often people take the time to complain, but not to complement, and I just wanted to say that I was very impressed with Joe :)

 / Nov 2012
Having gone down the path of updating forums in the past and wasting the weekend figuring our what to do for the best, then calling a few friends to sort out the update process I decided on this particular occasion to pay for an official vBulletin forum update from 3.6.4 to 3.8.7, then at the last minute decided to go for the latest version of vB4.

The job was assigned to Riasat Al Jamil who I am very pleased to say, and credit due to him, updated my forum in under 24 hours and also clarified a few items I had mentioned in my update notes.

So a true asset to the vBulletin team is what I say... and a big thank you to Riasat Al Jamil for his skill and judgement with the update process.

To be honest I have been delaying the update of the vBulletin software to a newer version due to the grief and time wasted I have suffered in the past. Yet in one move, Riasat sorted out the whole vBulletin update process from 3.6.4 to 4.2 without any hassle.

Highly recommended...

James Lutz
 / Oct 2012
I had a major issue with my board not fully loading today, and spent many hours, but only got halfway and gave up.

I opened a support ticket (Ticketid: 1153389) and Joe DiBiasi replied that he would be glad to help after I finished a reinstall. Of course it didn't work, and I updated the ticket, and within minutes Joe once again replied that he would get to work on it, and let me know once completed.

He found and fixed what I never would have been able to. He was extremely polite and helpful. Prior to him getting started, I had told him that if he was able to fix it, to give me his paypal address and I would like to send him a tip for his efforts. He refused this as unethical.

Be that as it may, if vB would give permission, I would still like to tip him. If not, I am still informing everyone of what a great help he was to me and how he made vB look like a great company, with great standards.

Thank you, Joe, and thanks vB!!

-James Lutz
 / Aug 2012
Powerful software .. most popular forum software
Mohd Fuad Ishak
 / Jun 2012
Testimonial regarding vbulletin.

I really satisfied with the vbulletin customer support especially dealing with Mr. Abdulla Ashoor, he is nice and very helpful to solve my issue regarding the setting. The vbulletin CMS forum software also great product i ever seen before!

For readers information, my site got over than 640k registered users, and at this moment there are currently 3326 users online. 1703 members and 1623 guests

Most users ever online was 3,342, Today at 12:03 AM. 6/6/2012

My load server now very stable not high likes before using this wonderful script.

Thanks to all developers and hopefully this script will be the most powerful forum script in the world.

Tj Fitz
 / Feb 2012
Riasat Al Jamil made this whole purchase worth it. I put him through a small hell trying to get this forum installed, and I knew nothing of what he needed to accomplish this mission. But the knocked it out and I am up and running. Thanks for your patients Riasat! You are an asset to your crew.
Cheryl Ferraro
 / Feb 2012
I want you to know you have an exceptional employee, Zachery Woods, in your support division. His calm, patient manner was a great help to me when my frustration was at an all-time high. He was courteous and professional while trouble shooting a couple of issues I was having with one of my forums. He did not give up until he had tracked down and resolved the issues. Mr. Woods is an asset to your organization and is part of the reason I will remain loyal to your software.

Cheryl Ferraro
Andy White
 / Nov 2011
I've been delighted with vBulletin to build a robust Forum website. I chose vBulletin as leading forums seemed to use it. There are free 'equivalents' - but the support has been great. The one thing I would change is me! Most of the problems I've had are in the manual. This should be included in the download. The time spent trying to work things out is more than the time it took to read the manual. However - I only found it after a few months of fiddling. Still. Got there in the end. Great product and I'd recommend vBulletin to anyone.
Amine tounane
 / Nov 2011
PowerFull system, that system have saved our life ...
Rodrigo Vieira
 / Nov 2011
Is the best forum software there I saw.
Have the best support that I saw in my life, all my questions go over with this fantastic support.
hamada elseaidy
 / Nov 2011
PowerFull system, that system have saved our life
thank u
 / Sep 2011
Best support team ever.
Teascu Dorin
 / Aug 2011
This is a very good software with best ticketing response. I like this software because is challenging with every new release (version) either for skins or translation. I am very happy to help by a small part in this project with my Up To Date translation for Romanian Communities all over the world.
Thank You!

Teascu Dorin
Christina Walker
 / Aug 2011
I was tasked with upgrading our vBulletin Forum and received unsurpassed customer service from tech support. In my experience I am usually directed to forums where you have to search for the answers, but once I opened a ticket with vBulletin I was able to correspond directly with tech support. Steve stuck with me to the very end and each and every issue was resolved. I am extremely impressed and will recommend this forum going forward.
Robbie Plenderleith
 / Jun 2011
I have been using vBulletin for several months now, and it has not let me down at all. I've been assisted 100% of the time by various members of the vBulletin Team - and I feel as if I'm part of 'the family'. I will continue to support vBulletin for many years to come, thanks guys!
 / Jun 2011
Awesome support. Prompt, very thorough, and highly professional. I very much appreciate the work put in by Lynne Sands to solve my issue. A great first experience with vB. It gives me a great deal of confidence in the product!
Lloyd A Codrington
 / Jun 2011
In a market with a awesome wealth of open source offerings vBulletin has done the impossible. It has bettered the lot. It's features are many and the support is off the scale. On the few occasions I've had to call on them they have replied in next to no time with precise and clear step by step instruction. Keep up the good work. Got me hooked.
Larry Thompson
 / Jun 2011
I have used vBulletin since vB 4.X Suite series for quite awhile. The Software is completely overwhelming at first, but it fills all the features in for the most part.

I enjoy the clean slickness of the themes and build of this fine structure.
Fred Whitlock
 / May 2011
Sincere thanks to Steve Machol for a very professional job of getting me out of trouble and fixing a serious problem with our VBulletin files. Thanks again, Steve.
Jack Chandler
 / May 2011
I have used the support tickets a lot in the past couple of days and both support team members that I have dealt with have been absolutely amazing. They both have awesome knowledge of the product and solved the issues in such a quick time.
Thanks for such good support!
Saleh alkhabra
 / Apr 2011
Dear sir,

I am writing to you about the support. Yesterday I sent a ticket by Arabic language and I have got a good answer from Nawar A. A. So I would like to give him 10/10 point.

Best wishes
Saleh Alkhabra
Kym Farnik
 / Apr 2011
I'm the site tech for www.ausphotography.net.au and we have used vBulletin since 2006 and are now on the latest 4.1.3 release.

From our site members perspective vB delivers a stunning platform for their photographic forum needs.

From a technical perspective I find vB is very easy to enhance and their are a wealth of add-ons available. We have implemented our own sophisticated photographic competition management system as an add-on within the vB framework. It all works together brilliantly.

Kym AT ausphotography.net.au
(site owned by Rick AT ausphotography.net.au )
Sasha Verhage
 / Mar 2011
I am the web developer for Jeff leve at the Wine Cellar Insider.com. Your software is very powerful and serves us much better than our previous Forum software. Its power makes it also very complex.
One of the best investments was purchasing the phone support. I have worked w/ Jake Bunce several times. He has gone above and beyond, is very patient, knowledgeable, and gracious. He is a rock star employee. He makes our experience w/ vBulletin exceptional.

 / Mar 2011
Steve Machol of the support team was phenomenal during a issue I was having while upgrading from vb3.8.6 to vb4.1.2. He had very details recommendations and answers and was very timely when getting back to me. The longest I waiting was about 45 minutes and that was at about 11:30pm at night. Thanks and great job Steve!
Michael Dance
 / Mar 2011
I love Vbulletin support team, Steve is very helpful and is always there when you need assistance. Really would recommend this product to new users.
Benoit Thibault
 / Mar 2011
I just want to mention that I am very satisfied with the support offered by Steve Machol, hes the man!

Thank you!