I got a call from Kier who was out, saying that ThePlanet said our main load balancer server was down.
Sure enough, I couldn't SSH to it from the external NIC, but I tried one of the backend servers and was able to get in via the internal NIC.
Logged in to Orbit (ThePlanet's support system) and saw 2 tickets. One about the downtime, and one saying that they noticed malicious traffic and enabled FloodGuard, DDoS protection.
Well, this is around the time when everything went pear-shaped. One of their techs said:
(Emphasis mine.)
Err... wow. Though apparently it stopped so they disabled FloodGuard.
When I was in via the internal NIC, I was able to run ethtool to see that there was no link detected on the external NIC. I spent the last few hours trying to get ThePlanet to look at the switch we're connected to.
And now it's finally up. But just before it came up, they said this in a ticket:
Fun... Let's hope they don't take the server down.
Sure enough, I couldn't SSH to it from the external NIC, but I tried one of the backend servers and was able to get in via the internal NIC.
Logged in to Orbit (ThePlanet's support system) and saw 2 tickets. One about the downtime, and one saying that they noticed malicious traffic and enabled FloodGuard, DDoS protection.
Well, this is around the time when everything went pear-shaped. One of their techs said:
Your server was being hit with a 1.5gbps inbound attack.
Err... wow. Though apparently it stopped so they disabled FloodGuard.
When I was in via the internal NIC, I was able to run ethtool to see that there was no link detected on the external NIC. I spent the last few hours trying to get ThePlanet to look at the switch we're connected to.
And now it's finally up. But just before it came up, they said this in a ticket:
We are still investigating this issue at this point we cannot determine whether it is a bad switch port, or bad nic.
We are taking the server down to install an extra nic to see if this can fix the issue.
-Support
We are taking the server down to install an extra nic to see if this can fix the issue.
-Support
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