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Thread: Activation E-Mail Has =0D appended to lines

  1. #1
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    Activation E-Mail Has =0D appended to lines

    I'm having a problem with some of my activation e-mail being sent out. They are getting =0D appended to the end of the lines, and because of this people are unable to click the links to be activated.
    Here's a sample of an e-mail:

    <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid">X-Priority: 3
    X-Mailer: vBulletin Mail via PHP
    Message-Id: <20031218223939.2EC1A21847@mail.ourlittleuniverse. com>
    Date: Thu, 18 Dec 2003 15:39:39 -0700 (MST)
    Content-Transfer-Encoding: quoted-printable

    Dear inmytree,=0D
    =0D
    Thank you for registering for the Home @ Our Little Universe forums. Befo=
    re we can activate your account one last step must be taken to complete y=
    our registration!=0D
    =0D
    Please note - you must complete this last step to become a registered mem=
    ber. You will only need to click on the link once, and your account will =
    be updated.=0D
    =0D
    To complete your registration, click on the link below: =0D
    http://home.ourlittleuniverse.com/re...18&i=3D149577=
    26 =0D
    =0D

  2. #2
    Customer Support Manager Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol's Avatar
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    Did you edit any of the email templates or phrases?
    Steve Machol, vBulletin Customer Support Manager
    "Have Copy, Will Paste" (when appropriate)

    Please do not email or PM me for vBulletin support. I will be more than glad to answer your questions on the vB Forums and in the support system.

    Just remember that what happens in localhost, stays in localhost.


  3. #3
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    I have not. I'm very much a newbie with vBulletin and I haven't gotten that far into it yet. The interesting thing is, not everyone sees it. I'm getting complaints from about 10% of my users that they get errors when they click on the links in the e-mail for validation. When I ask then to forward me there e-mail I see the extra characters on every line.

  4. #4
    Customer Support Manager Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol's Avatar
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    It sounds like a problem with their email clients. Ask them what they are using and see if you notice any trends.
    Steve Machol, vBulletin Customer Support Manager
    "Have Copy, Will Paste" (when appropriate)

    Please do not email or PM me for vBulletin support. I will be more than glad to answer your questions on the vB Forums and in the support system.

    Just remember that what happens in localhost, stays in localhost.


  5. #5
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    Ok. I just created myself a testing AOL account, and I sent myself the activation e-mail. This is what I received. As you can see all the lines end with =0D and there are "3D"s appearing inside the links making them invalid. This is now reproducable. I'm going to start paying with the template to try to resolve this issue. Any assistance would be appreciated.
    X-Priority: 3
    X-Mailer: vBulletin Mail via PHP
    Message-Id: <20031224201616.CAE7B21852@mail.ourlittleuniverse. com>
    Date: Wed, 24 Dec 2003 13:16:16 -0700 (MST)
    Content-Transfer-Encoding: quoted-printable

    Dear PeterTest,=0D
    =0D
    Thank you for registering for the Home @ Our Little Universe forums. Befo=
    re we can activate your account one last step must be taken to complete y=
    our registration!=0D
    =0D
    Please note - you must complete this last step to become a registered mem=
    ber. Please follow the link, and your account will be updated.=0D
    =0D
    To complete your registration, follow the link below: =0D
    http://home.ourlittleuniverse.com/register.php?a=3Dact&u=3D134&i=3D561057=
    4 =0D
    =0D
    <a href=3D"
    http://home.ourlittleuniverse.com/register.php?a=3Dact&u=3D134=
    &i=3D5610574">AOL Users click Here to be Activated</a>=0D
    =0D
    **** Does The Above Link Not Work? ****=0D
    If the above link does not work, please use your Web browser to go to:=0D
    http://home.ourlittleuniverse.com/register.php?a=3Dver =0D
    =0D
    Please to be sure not to add extra spaces. You will need to type in your =
    username and activation number on the page that appears when you click on=
    our copy the above link in your browser. =0D
    =0D
    Your Username is: PeterTest=0D
    Your Activation ID is: 5610574=0D
    =0D
    =0D
    =0D
    If you are still having problems signing up please contact a member of ou=
    r support staff at webmaster@ourlittleuniverse.com=0D
    =0D
    Thanks very much,=0D
    Home @ Our Little Universe team=0D
    =0D
    =0D
    --------------------=0D
    To stop these emails, please click here:=0D
    http://home.ourlittleuniverse.com/register.php?a=3Dact&u=3D134&i=3D561057=
    4

  6. #6
    Customer Support Manager Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol is a name known to all Steve Machol's Avatar
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    What email client are you using? Try opening that email with another client.
    Steve Machol, vBulletin Customer Support Manager
    "Have Copy, Will Paste" (when appropriate)

    Please do not email or PM me for vBulletin support. I will be more than glad to answer your questions on the vB Forums and in the support system.

    Just remember that what happens in localhost, stays in localhost.


  7. #7
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    I'm using the IE interface into the AOL e-mail client. I also tried to send an e-mail message from "mail" on the linux box to the same aol e-mail address and it worked without a problem.

    I'm not certain how to check an AOL account with another e-mail client. I'm not sure if there is pop access to AOL for e-mail. I'll make the attempt. But we do need to resolve this with AOL customers. We have a large number of them using AOL. I'm also getting reports that it's not restricted to Verification e-mails. It's notification e-mails as well. It's across the board. The only consistancy I've found so far is AOL members.

  8. #8
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    Here's a thought.

    I've had problems in the past with Linux and Windows interfaces involving the order of the high ascii characters 10(Line Feed) and 13(Carriage Return). Linux placing these characters in the wrong order, and Windows notepad not being able to understand and placing all the text on a single line, and showing a blocked character for the one in the wrong place.

    Would the order of the two be a problem with certain systems? Is there a way that we can reverse the order as a test? The problem seems to be from vBulletin. PostFix is sending mail fine if I generate a manual message. Is there a setting I can change?

  9. #9
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    How are where does vBulletin send out e-mails for notifications, authorizations, etc... Is there a central "send" function?

    I'm not having this problem with Outlook, but AOL is causing alot of problems. I'm wondering if there is a char that I can change or cut to eliminate this problem. But still allow Outlook to work properly.

  10. #10
    Member pkuczaj has disabled reputation pkuczaj's Avatar
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    Ok. I've done more work on this, and it looks like there a bug in the unhtmlspecialchars function used in functions.php. When it scans the e-mail and does it work it corrupts the carriage return and other characters when sending e-mail to AOL. At least AOL is the first consistant receipient that I found.

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