Database Error During Install

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  • joe1989
    Senior Member
    • Apr 2008
    • 119
    • 4.0.0

    Database Error During Install

    So I'm trying to install the 3.6.9 version on my site, and I can't get past step 2, because when I click "Next Step (3/13)", the database error window appears. I have tried everything I can think of, including deleting all the software, and starting over. I did all the configuration that the manual says (server name, user name, etc.), and I just cannot figure it out. I've spent all day on it, and I can't get it past step 2, and it's SO frustrating.

    Somebody PLEASE help!!!!

    EDIT: Here's the code that Steve requested:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html>
    <head>
    <title> Database Error</title>
    <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />
    <meta name="ROBOTS" content="NOINDEX,NOFOLLOW,NOARCHIVE" />
    <style type="text/css">
    <!--
    body { background-color: white; color: black; }
    #container { width: 400px; }
    #message { width: 400px; color: black; background-color: #FFFFCC; }
    #bodytitle { font: 13pt/15pt verdana, arial, sans-serif; height: 35px; vertical-align: top; }
    .bodytext { font: 8pt/11pt verdana, arial, sans-serif; }
    a:link { font: 8pt/11pt verdana, arial, sans-serif; color: red; }
    a:visited { font: 8pt/11pt verdana, arial, sans-serif; color: #4e4e4e; }
    -->
    </style>
    </head>
    <body>
    <table cellpadding="3" cellspacing="5" id="container">
    <tr>
    <td><img src="/image.php?type=dberror" alt="Database Error" width="48" height="48" /></td>
    <td id="bodytitle" width="100%">Database error</td>
    </tr>
    <tr>
    <td class="bodytext" colspan="2">The database has encountered a problem.</td>
    </tr>
    <tr>
    <td colspan="2"><hr /></td>
    </tr>
    <tr>
    <td class="bodytext" colspan="2">
    Please try the following:
    <ul>
    <li>Load the page again by clicking the <a href="#" onclick="window.location = window.location;">Refresh</a> button in your web browser.</li>
    <li>Open the <a href="/">www.supportingteens.net</a> home page, then try to open another page.</li>
    <li>Click the <a href="javascript:history.back(1)">Back</a> button to try another link.</li>
    </ul>
    </td>
    </tr>
    <tr>
    <td class="bodytext" colspan="2">The www.supportingteens.net forum technical staff have been notified of the error, though you may <a href="mailto:">contact them</a> if the problem persists.</td>
    </tr>
    <tr>
    <td class="bodytext" colspan="2">&nbsp;<br />We apologise for any inconvenience.</td>
    </tr>
    </table>
    <form><textarea rows="15" cols="70" wrap="off" id="message">Database error in vBulletin :
    Cannot use database support
    MySQL Error : Access denied for user 'jvd1989'@'localhost' to database 'support'
    Error Number : 1044
    Date : Wednesday, April 9th 2008 @ 08:26:43 PM
    Script : http://www.supportingteens.net/forum...all.php?step=3
    Referrer : http://www.supportingteens.net/forum...all.php?step=2
    IP Address : 65.43.81.16
    Username :
    Classname : vB_Database</textarea></form>
    </body>
    </html>
    Last edited by joe1989; Wed 9 Apr '08, 8:26pm.
  • Steve Machol
    Former Customer Support Manager
    • Jul 2000
    • 154488

    #2
    We need to see the real error message. Right-click on the error page and go to View/Source. Then copy-n-paste the error message here.
    Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
    Change CKEditor Colors to Match Style (for 4.1.4 and above)

    Steve Machol Photography


    Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


    Comment

    • peterska2
      Senior Member
      • Oct 2003
      • 8869
      • 3.7.x

      #3
      MySQL Error : Access denied for user 'jvd1989'@'localhost' to database 'support'

      This means that either the information in your config.php file is incorrect or your mysql user does not have permissions to access the database.

      Comment

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