So I'm trying to install the 3.6.9 version on my site, and I can't get past step 2, because when I click "Next Step (3/13)", the database error window appears. I have tried everything I can think of, including deleting all the software, and starting over. I did all the configuration that the manual says (server name, user name, etc.), and I just cannot figure it out. I've spent all day on it, and I can't get it past step 2, and it's SO frustrating.
Somebody PLEASE help!!!!
EDIT: Here's the code that Steve requested:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
<head>
<title> Database Error</title>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />
<meta name="ROBOTS" content="NOINDEX,NOFOLLOW,NOARCHIVE" />
<style type="text/css">
<!--
body { background-color: white; color: black; }
#container { width: 400px; }
#message { width: 400px; color: black; background-color: #FFFFCC; }
#bodytitle { font: 13pt/15pt verdana, arial, sans-serif; height: 35px; vertical-align: top; }
.bodytext { font: 8pt/11pt verdana, arial, sans-serif; }
a:link { font: 8pt/11pt verdana, arial, sans-serif; color: red; }
a:visited { font: 8pt/11pt verdana, arial, sans-serif; color: #4e4e4e; }
-->
</style>
</head>
<body>
<table cellpadding="3" cellspacing="5" id="container">
<tr>
<td><img src="/image.php?type=dberror" alt="Database Error" width="48" height="48" /></td>
<td id="bodytitle" width="100%">Database error</td>
</tr>
<tr>
<td class="bodytext" colspan="2">The database has encountered a problem.</td>
</tr>
<tr>
<td colspan="2"><hr /></td>
</tr>
<tr>
<td class="bodytext" colspan="2">
Please try the following:
<ul>
<li>Load the page again by clicking the <a href="#" onclick="window.location = window.location;">Refresh</a> button in your web browser.</li>
<li>Open the <a href="/">www.supportingteens.net</a> home page, then try to open another page.</li>
<li>Click the <a href="javascript:history.back(1)">Back</a> button to try another link.</li>
</ul>
</td>
</tr>
<tr>
<td class="bodytext" colspan="2">The www.supportingteens.net forum technical staff have been notified of the error, though you may <a href="mailto:">contact them</a> if the problem persists.</td>
</tr>
<tr>
<td class="bodytext" colspan="2"> <br />We apologise for any inconvenience.</td>
</tr>
</table>
<form><textarea rows="15" cols="70" wrap="off" id="message">Database error in vBulletin :
Cannot use database support
MySQL Error : Access denied for user 'jvd1989'@'localhost' to database 'support'
Error Number : 1044
Date : Wednesday, April 9th 2008 @ 08:26:43 PM
Script : http://www.supportingteens.net/forum...all.php?step=3
Referrer : http://www.supportingteens.net/forum...all.php?step=2
IP Address : 65.43.81.16
Username :
Classname : vB_Database</textarea></form>
</body>
</html>
Somebody PLEASE help!!!!
EDIT: Here's the code that Steve requested:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html>
<head>
<title> Database Error</title>
<meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1" />
<meta name="ROBOTS" content="NOINDEX,NOFOLLOW,NOARCHIVE" />
<style type="text/css">
<!--
body { background-color: white; color: black; }
#container { width: 400px; }
#message { width: 400px; color: black; background-color: #FFFFCC; }
#bodytitle { font: 13pt/15pt verdana, arial, sans-serif; height: 35px; vertical-align: top; }
.bodytext { font: 8pt/11pt verdana, arial, sans-serif; }
a:link { font: 8pt/11pt verdana, arial, sans-serif; color: red; }
a:visited { font: 8pt/11pt verdana, arial, sans-serif; color: #4e4e4e; }
-->
</style>
</head>
<body>
<table cellpadding="3" cellspacing="5" id="container">
<tr>
<td><img src="/image.php?type=dberror" alt="Database Error" width="48" height="48" /></td>
<td id="bodytitle" width="100%">Database error</td>
</tr>
<tr>
<td class="bodytext" colspan="2">The database has encountered a problem.</td>
</tr>
<tr>
<td colspan="2"><hr /></td>
</tr>
<tr>
<td class="bodytext" colspan="2">
Please try the following:
<ul>
<li>Load the page again by clicking the <a href="#" onclick="window.location = window.location;">Refresh</a> button in your web browser.</li>
<li>Open the <a href="/">www.supportingteens.net</a> home page, then try to open another page.</li>
<li>Click the <a href="javascript:history.back(1)">Back</a> button to try another link.</li>
</ul>
</td>
</tr>
<tr>
<td class="bodytext" colspan="2">The www.supportingteens.net forum technical staff have been notified of the error, though you may <a href="mailto:">contact them</a> if the problem persists.</td>
</tr>
<tr>
<td class="bodytext" colspan="2"> <br />We apologise for any inconvenience.</td>
</tr>
</table>
<form><textarea rows="15" cols="70" wrap="off" id="message">Database error in vBulletin :
Cannot use database support
MySQL Error : Access denied for user 'jvd1989'@'localhost' to database 'support'
Error Number : 1044
Date : Wednesday, April 9th 2008 @ 08:26:43 PM
Script : http://www.supportingteens.net/forum...all.php?step=3
Referrer : http://www.supportingteens.net/forum...all.php?step=2
IP Address : 65.43.81.16
Username :
Classname : vB_Database</textarea></form>
</body>
</html>
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