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  • Rebooted server - blank screen

    Hi folks,

    I'm having a problem with my vB 3.5, and was hoping you could help me troubleshoot it. My site has been up and running with no issues for years. Today I rebooted my server, and now my site resolves to a blank screen. My other hosted sites are fine (just static files), php is running, mysqld is running and httpd is running.

    I'm not sure where to begin tracking down what's up with vBulletin. Any insight would really be appreciated. I'm running on Fedora Core 4.
    http://www.metalguitarist.org

  • #2
    What do you see when you 'view source' on the blank page?
    Lats...

    Comment


    • #3
      I see the following:

      Code:
      <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
      <HTML><HEAD>
      <META http-equiv=Content-Type content="text/html; charset=windows-1252"></HEAD>
      <BODY></BODY></HTML>
      Also if I do a php -q index.php, I get no output at all. I restored my database from last night's backup, thinking something may be corrupt, and still no dice. vBulletin is "working" though, because if I edit config.php to some incorrect database fields, it throws the database error screen. Another forum I run is working fine on the same server on phpBB, it's just this one site (my primary) that's tossing me the blank output.

      Thanks for the reply.
      http://www.metalguitarist.org

      Comment


      • #4
        Do you have an empty index.html or index.htm file there?
        Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
        Change CKEditor Colors to Match Style (for 4.1.4 and above)

        Steve Machol Photography


        Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


        Comment


        • #5
          Neither.

          Going to forum/index.php, or forum/admincp/index.php gives me the same blank screen. I've even tried going to another backup from an earlier date and it's still the same white-screen-of-death (heh) and no dice.

          Edit: http://www.sevenstring.org/ is my site, if it helps (though I don't imagine you'd be able to gather much from it right now). I've also got a phpinfo screen here if that's of any help.

          Thanks again.
          http://www.metalguitarist.org

          Comment


          • #6
            Please see this for all the known causes of blank or 'white' pages:

            http://www.vbulletin.com/docs/html/blank_pages
            Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
            Change CKEditor Colors to Match Style (for 4.1.4 and above)

            Steve Machol Photography


            Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


            Comment


            • #7
              1. You did not upload the vB files correctly. Reupload the vB non-image files and make sure you upload these in ASCII format and that you overwrite the ones on the server. Make sure you upload the Admin CP files to the admincp directory specified in your config.php file.

              - Done, no change.

              2. You have extra space or lines in your config.php file. Make sure there is no whitespace or extra lines in config.php either before the <?php or after the ?>.

              - Checked, no spaces.

              3. If this is happening ion the forum home page only, then you may have an empty index.html or index.htm file in that directory. Delete it.

              - None exist

              4. You have a bad plugin installed. To disable the plugin system, edit config.php and add this line right under <?php

              define('DISABLE_HOOKS', true);


              - Done, no change

              5. The servername setting in config.php is wrong. Doublecheck this setting. 99% of the time, 'localhost' is correct:

              $config['MasterServer']['servername'] = 'localhost';

              - Checked - setting is correct

              6. Your PHP has magic_quotes_sybase turned on. You have to turn this off. On *nix systems you can do this by creating an .htaccess file with this content and placing it in your main forum directory:

              php_flag magic_quotes_sybase 0


              - Ran this query, no change

              7. [For multiple white pages] You have added code to your header, headinclude or phpinclude templates that is no longer functional.
              [For white pages in a select area] You have added code to one of your templates that is causing this problem.


              - How can I edit these manually without access to the admincp?

              8. You have a corrupted template. Repairing the template table may help:

              REPAIR TABLE template;

              - Done, no change.

              9. You have GZIP enabled. Try turning GZIP off here:

              UPDATE setting SET value = '0' WHERE varname = 'gzipoutput';

              UPDATE datastore SET data=REPLACE(data,'s:10:"gzipoutput";i:1;','s:10:"gzipoutput";i:0;') WHERE title='options';

              - Ran the queries, no change.

              The only thing I haven't done there is edit the header/headinclude templates. Where do I go to edit those?
              http://www.metalguitarist.org

              Comment


              • #8
                You edit templates here:

                Admin CP -> Styles & Templates -> Style Manager -> Edit Templates

                Those are all the known causes of this error. If it's not on that list then I really don't know what else to suggest.
                Steve Machol, former vBulletin Customer Support Manager (and NOT retired!)
                Change CKEditor Colors to Match Style (for 4.1.4 and above)

                Steve Machol Photography


                Mankind is the only creature smart enough to know its own history, and dumb enough to ignore it.


                Comment


                • #9
                  I can't get to the AdminCP since every page on my site is a white screen. :\

                  I'd be happy to PM you FTP/Shell access if you'd care to poke around and see if anything's blatantly broken.
                  Last edited by Chris-777; Thu 21st Sep '06, 4:03pm.
                  http://www.metalguitarist.org

                  Comment


                  • #10
                    Originally posted by Chris-777 View Post
                    The only thing I haven't done there is edit the header/headinclude templates. Where do I go to edit those?
                    Try this in phpmyadmin...
                    Code:
                    wrong code
                    That will reset your headinclude template.
                    Last edited by Lats; Sun 8th Oct '06, 5:54pm.
                    Lats...

                    Comment


                    • #11
                      Thanks. Ran the query successfully, again no change.
                      http://www.metalguitarist.org

                      Comment


                      • #12
                        Umm, try again for the header...
                        Code:
                        wrong code
                        Last edited by Lats; Sun 8th Oct '06, 5:54pm.
                        Lats...

                        Comment


                        • #13
                          Done, did the same with headinclude, still dead in the water. Thanks for the help man, as you can imagine this stinks.
                          http://www.metalguitarist.org

                          Comment


                          • #14
                            Woohoo, it's fixed!

                            I'm not sure exactly what went wrong, the final "fix" was to copy my old config.php into the existing one. They _should_ have been the exact same file, doing a diff on the two shows them exactly the same, but for whatever reason, I'm back up and running.

                            Thanks for the help guys.
                            http://www.metalguitarist.org

                            Comment

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