Registered User Gets Error when Posting

[Classicrv]

I have one registered user that gets an error "Invalid server response" when trying to post.

"When I begin to compose a new post in the radios thread, about every 15 seconds, the following error pops up. it only does it when I'm actively composing a new post (not when I'm just viewing the thread."



User is on Windows 7 and has the same problem in Chrome and Firefox. I have not been able to duplicate on my Mac and haven't had any other users complain.

This same user also tried to use forgot password feature and got the "Invalid user specified" error but then still got the email with the new temporary password.

I'm using 5.1.4 and have disabled the postman mod and ajax threads mod and still same issues happening to this user. Also tried disabling auto-save feature thinking maybe that was causing trouble but no change. Any ideas?

[BugOutGirl]

Are you on the cloud?

Disabling the auto save feature fixed that issue for me. Akismet also gave me issues so disable that too.

[Classicrv]

Hi, thanks for the suggestions. Not on the cloud, tried disabling auto save and still had issue, I have never enabled Akismet.

[Mark.B]

Firstly, upgrade to 5.1.6.

Secondly, if it's just one user then it's almost certainly an issue with their computer.

Ask them to delete all browser cookies and cache, and then restart the browser (it's vital to do ALL three!)

[Classicrv]

Ok, upgrading in the next day or two. User did the deletes & restart & reported that everything appeared to be working. After making a few posts and replies and "liking" a few posts the user ran into a problem again.

when i go to the thread on the radios, at the bottom it's telling me there is saved content from a previous session.. when I choose "Discard" (the options are keep or discard), i get the error "Hello, you must be a registered member....." but I'm signed in.

Thanks for your help Mark.

[Mark.B]

I would get the upgrade done. then empty the autosave table.
After that, clear the system cache under Maintenance.
Finally, run these two queries:
DELETE FROM cache
DELETE FROM cacheevent

[Classicrv]

Upgrade done and tried all of the above steps. User still reports problem.

"nope... same problem... see below. and you can see i'm logged in in the image."

[Wayne Luke]

All the image shows is that the user was logged in when they loaded the page. It doesn't show anything about the state of their login when the submit occurs. If they do not check the Remember Me button they will be logged out after 15 minutes. Even if they are writing a post during that time.

[Classicrv]

User says this was approximately 1 to 2 minutes after logging in.

[Classicrv]

We are still having this issue with this users laptop. Any other ideas?

[Wayne Luke]

If it is only happening with one user, then it most likely their configuration. Something with an extension, their browsers aren't up to date, improperly configured "Internet Safety" utility, cookies aren't writing properly, etc. It isn't something we can troubleshoot though. They would have to go back to a base configuration. Delete history, delete cookies, delete browser cache, delete browser DNS, disable all extensions, No adblock, no javascript block, tools turned off, etc... then test. Bring those things back one at a time until the problem reoccurs.

[Classicrv]

Apologies ahead of time for beating a seemingly dead horse.

Firstly, upgrade to 5.1.6.

Secondly, if it's just one user then it's almost certainly an issue with their computer.

Ask them to delete all browser cookies and cache, and then restart the browser (it's vital to do ALL three!)

This step fixed it for a very short time. Unfortunately user cannot mess with the other stuff as it is a work computer with security stuff on it.

User is a member of other forums and BB's and uses them regularly with no issues.

Is anyone else having any users report issues like this on their VB forums?