Please help: When an article is PUBLISHED a blank page results.

[drkenlee]

In vBull 4.2.3 I can create a new article, edit and save it. I can see the unpublished article on the originating page. I can click the pencil icon and edit it some more. However, when I click PUBLISH and save, I get a blank page. I can see the published article on the originating page, but if I click on it or on read "more" I get a blank page. I cannot edit it, I cannot even see it. I can navigate directly to the published page URL and that will show a blank page.
I have not found any way to restore the page; I can delete it.from the list on the originating page.

Here are possible solutions that I tried but none of these have worked:

1. Repairing and optimizing the tables
2. Upgrading to vBull 4.2.3
3. Changing the style to a new or a default style
4. Updating to PHP 5.5.30
5. This happens with or without attachments
6. Disabling all plug-ins had no effect.
7. There are no suspect file versions
8. This happens in Chrome, Firefox and Internet Explorer on Windows 7 and 8.

Are there logfiles or diagnostic information somewhere in my site that can give me clues? What else do you think I should I try? Thank you for any suggestions you may have.

[Mark.B]

There is almost certainly an actual php error message behind this.

Please check your server logs and pull out whatever error is showing for the times you've submitted an article.

[drkenlee]

Thank you for pointing me to these logs. Here is the transcript as the error occurs. I do not know what to do with this information. Can you suggest a next step?

[06-Oct-2015 14:53:59 America/New_York] PHP Warning: require_once(includes/functions_ghsom.php): failed to open stream: No such file or directory in C:\inetpub\vb3\includes\class_dm_threadpost.php(1848) : eval()'d code on line 16

[06-Oct-2015 14:53:59 America/New_York] PHP Fatal error: require_once(): Failed opening required 'includes/functions_ghsom.php' (include_path='.;C:\php\pear') in C:\inetpub\vb3\includes\class_dm_threadpost.php(1848) : eval()'d code on line 16

[06-Oct-2015 14:54:08 America/New_York] PHP Warning: require_once(includes/functions_ghsom.php): failed to open stream: No such file or directory in C:\inetpub\vb3\includes\class_dm_threadpost.php(1848) : eval()'d code on line 16

[06-Oct-2015 14:54:08 America/New_York] PHP Fatal error: require_once(): Failed opening required 'includes/functions_ghsom.php' (include_path='.;C:\php\pear') in C:\inetpub\vb3\includes\class_dm_threadpost.php(1848) : eval()'d code on line 16

[06-Oct-2015 14:54:23 America/New_York] PHP Warning: require_once(includes/functions_ghsom.php): failed to open stream: No such file or directory in C:\inetpub\vb3\includes\class_dm_threadpost.php(1848) : eval()'d code on line 16

[06-Oct-2015 14:54:23 America/New_York] PHP Fatal error: require_once(): Failed opening required 'includes/functions_ghsom.php' (include_path='.;C:\php\pear') in C:\inetpub\vb3\includes\class_dm_threadpost.php(1848) : eval()'d code on line 16

[Mark.B]

These are from a modification.

Please try the following:

1. To disable the plugin/hook system completely, edit includes/config.php and add the following code:
Just below

<?php

enter

define('DISABLE_HOOKS', true);

2. Now go to AdminCP > Style Manager
and create a new style with no parent.
Now browse your forum using this new style.

[drkenlee]

Thank you. The problem was solved by copying a backup version of ghsom.php to the includes directory. Now working as it should. As some note ghsom.php is not a vBulletin file, it belongs to an antispam plugin. There was no need to disable the plugin completely. In case others have this same problem, editing the config.php with "define('DISABLE_HOOKS', true); did not solve the problem.