User Promotion not working correctly

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  • Jennifer2010
    Senior Member
    • Mar 2011
    • 118

    User Promotion not working correctly

    I set up (and re-checked the settings 100 times) a user promotion based off join date. 30 days after join date, the user is moved from registered users into a different usergroup.

    The problem: 200 people+ join per day. Around 10 are moved each day (after 30 days).

    I viewed the scheduled task log and "user promotions" is indeed running.

    Yet, I go to scheduled tasks, run the task myself, and it moves the hundreds of people that should have been moved.

    What's up with that?

    Example: "User Promotions" runs at 21:25. 2 users moved. I run the task myself: 400+ moved.
    Last edited by Jennifer2010; Thu 23 Oct '14, 9:17pm.
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