Am I Being Ripped Off?

[Joe Page]

I ordered a game off of importmadness.co.uk on Tuesday. In the FAQ, is states they they send you an invoice after the order is placed. Here I am two days later, still without an invoice or notification of my order. I'm hoping there is a logical explanation for this, as they have taken money from me today (World Pay).

Call me crazy, but I don't like being billed without an invoice or confirmation of my order :rolleyes:

Whenever I try to E-Mail them, they don't reply and their live support is never available.

I hope I'm wrong, but I'm beginning to think I've been ripped off :(

[N9ne]

Could easily be possible that you were ripped off.

Do you know anyone else who's bought from them before? Are they reputable?

[Joe Page]

They are top in the search rankings, were recommended on a couple of sites etc.

The weird thing is, it says this in my account

Shipping Status: 24th September


According to that, they shipped it yesterday. I have received no E-Mail, no invoice or anything that they promised. Either they have really bad customer support, or are trying to rip me off.

[Ksilebo]

Give it some time, then, if a charge on your credit card appears, and you fail to have a game in your hands, contact your credit card company and challenge the transaction.

[Joe Page]

They have charged me though, that's what's bothering me.

[Ksilebo]

They have charged me though, that's what's bothering me.
Give it a week. If next friday you fail to have the game, call your bank. I think its actually a form you fill out and have to fax to the company. Its basically a similar procedure for most of the companies. However! Dont let the company get away with this!

[Joe Page]

Don't worry, I won't let them get away with it.

While we're on the subject, does anyone know a trustworthy supplier of imported games? Based on this, I doubt I will order from them again (even if I do receive the game)....

[Chris Gwynne]

You're worrying about two days? Jesus Christ.

[Joe Page]

If you had read what I said, you'd know what I mean ;)

[rylin]

If you had read what I said, you'd know what I mean ;)
And obviously there's no such thing as email getting caught in spamfilters, erronous software etc.

Just take a chill-pill or two.
If you don't have the game in a week, THEN it's time to start worrying

[Joe Page]

I could be worrying over nothing, I just found it annoying that they did the opposite of what it says in the FAQ. Also, I hadn't received an E-Mail before they billed me. There is probably a logical explanation, I'm just careful with money at the moment (still waiting to start a job). I'm probably being paranoid about the live help, but it has said "unavailable" or "be back shortly" for days now.

[Scott MacVicar]

took me 5 weeks to get my laptop, i'd just let it go.

You get up to 6 months to complain with world pay.

[Joe Page]

Ok, I just want it before it comes out here lol :)

[Ksilebo]

Don't worry, I won't let them get away with it.

While we're on the subject, does anyone know a trustworthy supplier of imported games? Based on this, I doubt I will order from them again (even if I do receive the game)....
I usually do ebay if I want something rare, otherwise I wait until it comes out in the states.

[Joe Page]

It would of worked out more expensive on Ebay, so I gave this a try....

[Ksilebo]

I'm willing to pay for a reliable seller than a company claiming to import in the internet...

[ManagerJosh]

Since you paid with a credit card, you have 6 months from the day of purchase to issue a charge back on the merchant, so don't worry too much.

[Joe Page]

Ok, I finally got the chance to contact them. I was hoping that I was wrong, and I'm glad to say I was :)