Everyone here glows over VenturesOnline. I never saw what all the big fuss was about, but hey, they were cheap. After 2 years of dedicated hosting with them, I finally reached wits end.
Apache would randomly decide to crash at least once a week. Create a help desk ticket, and the clueless techs had the audacity to blame me. Why, because I had heavy traffic? The POS server would buckle under ANY sort of heavy load (100+/- people on forums).
Their CPanel/WHM auto-updates would inevitably cause something to crash, so I'd turn it off. Then I'd get an email saying I was responsible for a hole in software that I don't even use. Again - it's my fault.
From tech support, to sales (unanswered emails about server upgrades and add-ons), to billing (they have lied to me countless times about their policies and things I've "agreed" to, and mistakes), they are positively the worst company I've ever had to deal with.
Again, everyone here loves VO. And if you didn't have to deal with them (ever) or you were able to completely manage your own server without the help of CPanel or WHM, I could see that being the case.
But I've been with a new hosting company that has been 100x more reliable and better to work with than VO. And the prices are better!!
To any prospective clients: stay away.
I'm not going to mention the name of my new host because that's not what my purpose is. I just want to bring to light the fact that VO is NOT all they are cracked up to be.
-jim
Apache would randomly decide to crash at least once a week. Create a help desk ticket, and the clueless techs had the audacity to blame me. Why, because I had heavy traffic? The POS server would buckle under ANY sort of heavy load (100+/- people on forums).
Their CPanel/WHM auto-updates would inevitably cause something to crash, so I'd turn it off. Then I'd get an email saying I was responsible for a hole in software that I don't even use. Again - it's my fault.
From tech support, to sales (unanswered emails about server upgrades and add-ons), to billing (they have lied to me countless times about their policies and things I've "agreed" to, and mistakes), they are positively the worst company I've ever had to deal with.
Again, everyone here loves VO. And if you didn't have to deal with them (ever) or you were able to completely manage your own server without the help of CPanel or WHM, I could see that being the case.
But I've been with a new hosting company that has been 100x more reliable and better to work with than VO. And the prices are better!!
To any prospective clients: stay away.
I'm not going to mention the name of my new host because that's not what my purpose is. I just want to bring to light the fact that VO is NOT all they are cracked up to be.
-jim
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