once again, simple suggestion that makes sense

[TonyPBN]

Soon you will get tired of these. :rolleyes:


When a person goes to put in a new email address and they hit submit (this is with email verification turned on) it tells them they have to check their email to verify that it is real. BUT, it says this for like a split second. Who is going to read it?! I am tired of replying to emails everyday because my users are confused as to why they can't post.

Granted, there is a simple template change to fix this problem, but as usual, i feel this shouldnt need to be addressed by us (license holder). Seems logical to me.


Thanks!

[tubedogg]

The reason the template system is so extensive is so that you, the license holder, can make the changes you wish to.

[TonyPBN]

I understand that, but it would seem logical to me to make the system functional without my modifications.


If the person doesnt know they have to check their email then what good does that do me/them? We have just completely stopped the system.

[Pilot]

I have to agree, the number of people successfully registering has dropped by an enormous percentage since VB stopped Emailing passwords out.

Every now and then I have to move the "awaiting Email verification" people to the "registered" group and hope that they have not gone away for good.

I know I could turn this option off but then I would get a load of junk Email addresses entered. People understand the need to use a password, they don't understand why their id does not work.

To be honest, the mandatory change to encrypted passwords was not really very customer friendly. It should have been an optional change.

What I would prefer is a registration system that generates a new random password (within customisable length and format limits) and Emails it out to the user in clear text as well as setting it in the database (encrypted).

That way the benefits are retained with a system people can understand. For one thing, many people cannot click on a URL in their Email and need to cut and paste it. This is simply too complex for a lot of people who are not technically minded.

Luckily I have someone to handle my user admin queries because we certainly get a lot more and this is indicative of a design that does not meet a high enough "human factors" level.

[tubedogg]

forumdude: The system is completely functional as-is. Given that the option you are talking about is turned off by default it would make very little sense to put something in the templates that refers to an option that is probably not on.

Pilot: You are talking about something completely different. At any rate, the email verification system has not changed at all since v2.0.0. Passwords were never emailed unless the user specifically requested it. The encrypted password system is similar to how most websites do it anyway - Yahoo!, for starters, does not email passwords. It's not like we just came up with this idea out of the blue.

[TonyPBN]

Alright. Let me take you through the scenario here.

1) User signs up.
2) Email verification is turned On in the /admin after user signs up. (or even switch the order of 2 and 1)
3) User decideds to switch email addresses.
4) User goes into profile and changes address.
5) Screen pops up saying "Thank you for updating your profile, <username>. Because you changed your email address, you will be sent an email to verify its existence."
6) User doesn't read 1380 words per minute (given that the screen was up for a second) and misses the last sentence.

If the screen that said "...you will be sent an email.." had a "Click here" to return to the cp then this issue would most likely be cut in half, if not more.

The bottom line here is that not all users are fluent with a computer, flashing pages in their faces isnt going to help to make things easier.

[Wayne Luke]

Thank you for your suggestion and we will take it under advisement. However as has been previously stated this can be handled for the level of your user's technical experience in your templates.

We try to make the templates as complete as possible and to fulfill 100% of anticipated needs however with thousands of installations and millions of end-users, we will overlook or be unable to please your needs and the needs of the end user 100% of the time. This is where you as the forum admin comes in. It is your job to educate your end-users. We will work to make the system as easy to use for everyone as possible but there are limits to what we can do effectively and within cost limitations.

This is why the template system is so extensive and why changing the templates does not change the installation in any way just the appearance that is presented to the end-user. You can change any template you want without fear of it breaking the system. If something doesn't work the way you anticipated, all you have to do is revert your templates to the original default and generic set.

For each template change we make that changes the functionality (i.e. click instead of a automatic redirect), we have to take into consideration our customers and the millions of end users that look upto them. So what may seem to be a simple change for you, and makes your life easier can have large ramifications if implemented on a global scale.

[tubedogg]

Originally posted by forumdude
Alright. Let me take you through the scenario here.I understand how it works - however as I have said, the option is not even on by default, and so it would not make sense to do something by default that only affects you if you have changed another default.