no support !!!

[jrwap]

I really wanted to use VBulletin on my site, but I can not get it to work properly. There seems to be very little tech support untill you you purchase the full version. Why would I purchase the full version if vbLite doesnt work?
I have spoken to another high end forum provider which will actually do the installation of the lite version for $40. After it works, they will do the upgrade to the full version for free after you get the license.

Sounds like a good deal to me. Maybe vbulletin should adopt a similar policy.

-JRW

[JimF]

You make some good points. If you can't get the lite version to work, you won't be able to get the full version to work. That's why it exists.

I've searched your posts, and there don't seem to be any ignored support requests or anything. Perhaps you can point me to a post that explains the problem that you are having, and I'll try to help you out.

Having a paid install on the free version wouldn't solve any problems, because who wants to pay for a stripped down, useless product? What if it doesn't work? Then the customer is out the money, with nothing to show for it. I don't know anyone who would do that.

I'll be waiting for your instructions as to where the main problem is that you are having.

-jim

[jrwap]

I wasn't trying to be a jerk, but I think that someone with more experience might be able to get it to work. I really wouldn't mind losing $40 to a professional who is obviously trying his hardest to get it to work (so I would then buy the full version).

Anyway i finally got the whole installation finnished, but when I try to open the control panel I get:

Setting up options...

Set up successfully!

You have now completed the install of vBulletin Lite. Once you have deleted this install script you can proceed to the control panel.

These are the files the you should delete: install.php3 installtemplate.php3m

The control panel can be found here

So I click on here and get:


Fatal error: Call to unsupported or undefined function get_magic_quotes_gpc() in global.php3m on line 5

Now what????



Thanks,

-JRW

[Mike Sullivan]

This isn't a vB related issue. You're actually using a pretty ancient version of PHP (< 3.0.5 I think). Your best bet would be to tell your host to upgrade to PHP4 as the speed and feature increases are great. Otherwise, you can just remove the offending "if" block in global.php3m

[jrwap]

Thanks Ed for the info. I will try deleting the if block and see what happens.

My host is Digiweb (digiweb.com) and they had told me that it was a newer version oh php, but Im sure they were wrong once again.

I still think that installing the forum for a small fee would be a really good idea for vbulletin. You guys have much more knowledge about this stuff then I do. Oh well..... just an idea!!!

Thanks again,

-JRW

[JimF]

Originally posted by jrwap
You guys have much more knowledge about this stuff then I do. Oh well..... just an idea

The other problem is that the only thing involved with installing this program is editing a config file - inserting your db user information, etc. There *shouldn't* be too much to have to know.

It's only rare instances like this that there are server issues involved, in which case there is little that we would be able to do.

-jim

[jrwap]

I tried removing that if statement and got a whole lot of other errors, so I dont think that is going to work very well. I am open to any other suggestions.

I spoke to my host and they said that they will be upgrading to verson 4 at some point. When that is..... well I dont think they even know. Its just very fustrating trying to get it to run correctly. Maybe I was wrong in my original statement. Maybe I should say that my host provides very little support on this matter. I guess it doesnt matter either way........ in the end I am still sitting here with no forum installed.

-JRW

[Mike Sullivan]

Originally posted by jrwap
I tried removing that if statement and got a whole lot of other errors, so I dont think that is going to work very well. I am open to any other suggestions. You did get rid of the whole block, right?

// get rid of slashes in get / post / cookie data
if (get_magic_quotes_gpc()==1 and is_array($GLOBALS)==1) {
while(list($key,$val)=each($GLOBALS)) {
if (is_string($val)==1) {
$GLOBALS[$key]=stripslashes($val);
}
}
}It's in both admin/global.php and global.php. Of course, it might break even more things :(

[jrwap]

Yes, more things got screwed up!!! Oh well, I was just told that my host is runing version 2 PHP! They have told me other times that it was version 3. Unreal!!! Oh well. I think Im in the market for a new hosting service anyway. I cant take it any more.

Any suggestions for a good host for around $40 / month or less?

Thanks guys,

-JRW

[JimF]

You can find tons of good hosts that support PHP/MySQL for under $40/mo.

-jim

[Chris Schreiber]

I would look through here: http://www.vbulletin.com/forum/forumdisplay.php?forumid=11 to see if you can find a good host that will fix your needs.

-Chris

[TWTCommish]

Just so you know: I highly recommend http://www.ThinkHost.com - very happy with their tech support and I've been running a copy of vBulletin on their servers for a couple months with minimal trouble. :)