Webhostingtalk.com template

[pgowder]

Does anyone have a template to get the look of the webhostingtalk.com?

I like the things on the site.

thanks

[Steve Machol]

That is a nice layout, but you really should ask them for it.

[fredzepplin]

Well; In my opinion, it wouldn't hurt if vBulletin put a few templates for those that purchased their product could use. It's simple to say that it's the default template and all, but I just bought a year of the board for $85 US and it is basic in it's option for customization. Hell I've seen better on most beta boards that are free.

How do I get my money back here? Does anyone know the answer to this? I would rather use someones beta board for free that has a strong user support then pay for this one and get a very basic template that comes with it.

I would like my money back.

JT

[TheComputerGuy]

well I think te default template is personally nice myself, why should they make your sie look good for free....why should they give you your money back after a year of using the board...I mean come on thats outrageous...

[fredzepplin]

I haven't had the board for a year. I just ordered it a couple of days back. Sorry but their site does give the impression that there is more to the board then there is.

This is not a discussion forum for improvement of a board. All I see are posts telling people to put their ID in. I've seen beta boards by others that actually have on going support, users helping users, not here though.

I'll take it up with Jelsoft, as their product is not worth the money in my opinion.

[Sinecure]

vbulletin is the best thing since sliced bread. Its limit from customization never ends. It doesn't take much pearing around to get your board up to par :D I personally like the default template.

In my opinion vb is totally worth the money. I would buy it even it if it was 125 or so.. :D

[fredzepplin]

Anyone can have an opinion. That doesn't mean the product is worth the money. If you are paying for a product, you would expect that you would get much more then what most of the free betas out there are offering. Just read your own signature. You want $100 bucks for a customized board. How could you have found this niche market without vBulletin producing a product that in my opinion is half done?

I'm not going to sit my ass down and spend 20 or 40 hours creating templates for a forum because the designers of this one were to cheap to do so, or in a rush to get a half done product on the market so they could start charging for it.

They also talk about support. Well I've written them at least 3 times now over 3 days and have never received a reply. I run a web business. I couldn't do business this way, and I'm sure not going to be treated this way either.

[Chen]

I understand you also want your board costumized and fitted to your site along with the product itself?

Jelsoft isn't a graphics company.
It doesn't sell designs, it sells a software, vBulletin for this matter.

It can't possibly prepare all boards for each license so they'll look nice.

The default templates have everything - in one scheme.
If you don't like it, that's your problem.
You don't pay for a good looking design, you are paying for the software, and the software only.

"in a rush"? vBulletin has been around for about a year and a half now. In case you didn't know...

And how is it a "half done product"?

[fredzepplin]

Do you work for vBulletin????????

If not why answer on this thread? There are graphics involved in building this board to begin with if you didn't notice. There are no optional templates in the product to use other than the default one. There are no avatars, nothing. It's a half done product. Like I said earlier.

One and a half years. Wow. I've been running sites since 1994 now. I also sell products and have for longer than this product has been around. I answer the e-mails that are sent to me, and furnish my customers with exactly the product they are looking for. I've had about 3 complaints in the past year and refunded money on those. That's on about 1,500 orders.

Just because you like their product doesn't mean it fits everyone elses standards. I expected more than what I got for the money, and will let the credit card company take the action now to get my money back.

The part that pisses me off more however is that not one e-mail sent to Jelsoft was replied too. If your a business then act like businessmen. The net has a way of weeding those out that run their business like a couple of high school kids would.

[Chen]

Must I work for Jelsoft to defend them?
And why did you "answer on this thread" anyway?

They didn't deceive you in any way.
They didn't promise dozens of style sets to choose from.
They didn't promise you avatars.
It's not a half done product because the product isn't avatars, or buttons, or styles. The product is a forum software called vBulletin - and that's all.

One and a half years mean no one is in rush.
That argument would have been valid if vBulletin was invented yesterday, but that's not true.
The product isn't "half done" coding wise.

If you want a great design, have a company or anyone else do it for you.
If you want a great (IMO) forum, buy vBulletin.

If you have anything to say about the software itself, I'm all ears.
But you can't blame them for the "lousiness" of the style, because that's not what you paid for.

[orca]

Well, so Jelsoft needs to fit it's bulletin board to every customers' site? Can you tell me how? That would mean a lot of more work and guess what? It would even cost more.
If you look around for other bulletin boards, then most of them come in a standard design and have NO other designs. Those made were by users of the board. I used to have UBB which also only had a default look.
UB2K was a bit better to customize but also there, all designs came from users. Ditto with Ikonboard. So there's no reason why Jelsoft should be doing this to be good. Tweaking with templates is actually not more than HTML work, the same you'd do with your site. Except that there are some variables inside.

[The Realist]

Personally, I think you are talking out of the hole in your ass. When you purchase vBulletin, you are purchasing software to run a forum and also the right to modify the look of that software to you own needs.

Therefore:

You are ONLY purchasing a piece of code designed by vBulletin and nothing else. Its great, simple to use, customizable to all users needs and worth every bit of my $160 dollars I paid for it.

If you don't like it, then you should of had a look at the vBulletin light before purchase and this would of saved you loads of money.

"My opinion only!"

:mad:


Originally posted by fredzepplin
Well; In my opinion, it wouldn't hurt if vBulletin put a few templates for those that purchased their product could use. It's simple to say that it's the default template and all, but I just bought a year of the board for $85 US and it is basic in it's option for customization. Hell I've seen better on most beta boards that are free.

How do I get my money back here? Does anyone know the answer to this? I would rather use someones beta board for free that has a strong user support then pay for this one and get a very basic template that comes with it.

I would like my money back.

JT

[fredzepplin]

I think you both need to read the thread properly. Firefly you don't work for Jelsoft, also now you've got another poster confussed. Orca seems to think this thread is about Jelsoft needing to fit their board to every customers site.

First off I never stated that statement. I said and will say again that the product is basic in its design features. The support from Jelsoft has been less than acceptable, as they have never replied to one of my e-mails to them. These are the facts.

[Chen]

If you seek official support you should use the ticket system (http://www.vbulletin.com/support/) and not just e-mail Jelsoft.
Have you wondered how many support requests they would have gotten?

If you don't like the default design it's fine by me.
But you can't claim vBulletin is a half done product because it looks ugly (according to you).
The software works, and that's what important.

Don't forget you always had this forum in front of your eyes.

[pgowder]

You're exactly right, there are no other styles, no avatars, only a few smilies. It is just the basic shell.

But...

That allows you to add the styles from your website. I've been using UBB, and it is difficult to format their forum look to fit into your exsisitng desing. With vBulletin, I have been able to use my exisint ssi files, and in an instant the board looks just like my other pages.

Also, for avatars and smilies, I looked around on google for about 5 minutes and found thousands, even some that matched my theme!

Love the product!

[Chen]

The reason avatars are not included is very simple.

A Simpsons forum will have Simpsons characters as avatars, while a Automobiles forum will have types of cars.

I guess more smilies could be added, since that's kind of global, but like you said, finding smilies can be done with ease.

[fredzepplin]

Firefly. If you can't read don't post. I never said the forum looked ugly. You seem to be sticking words that I never said into your postings and claim that I said them.

I will repeat this one last time for you, as your becoming a waste of time, and doing nothing but taking what I have written and adding whatever you would like in your replies and stating that I said it.

I said and will say again that the product is basic in its design features. The support from Jelsoft has been less than acceptable, as they have never replied to one of my e-mails to them. These are the facts.

[amykhar]

Two thoughts.

1) I have never known a software product to give a refund if you install the software and don't like it.

2) Man this thread got way off topic didn't it?

Amy

[Chen]

*sigh*

[wajones]

I love purple, but then I'm color blind :D Guess that makes my site ugly too :( But I still love it. If it wasn't for vbulletin my site wouldn't exist :)

On the other note, I have spent the last two weeks looking at free bbs software and their functionality, well tried to that is, I haven't found one that is worth the time I spent.

My conclusion is that my time is as good as $$$ (to me) and all the time people spend trying to get these other boards to just work, well I'll spend my time wisely and purchase my third vbulletin soon.

[fredzepplin]

Originally posted by amykhar
Two thoughts.

1) I have never known a software product to give a refund if you install the software and don't like it.

2) Man this thread got way off topic didn't it?

Amy

Amy;

If you purchased a book from Amazon.com and returned it, would you have looked at it first? You sure would of. You would have looked at the book and agreed that it wasn't what you expected. You would have sent it back to Amazon.com, and they would have refunded your money. Where is software different here? It's not.

[orca]

Well, I used to work in a coomputer store. We NEVER took software back. One big reason is because of software being copied and then be handed back. With software downloaded from the internet it's even harder to avoid copying. I don't want to say that you would copy it. But those who do let it get that way...

What the design is concerned. You said:



Well; In my opinion, it wouldn't hurt if vBulletin put a few templates for those that purchased their product could use. It's simple to say that it's the default template and all, but I just bought a year of the board for $85 US and it is basic in it's option for customization. Hell I've seen better on most beta boards that are free.


Inside that lines, you don't mentin anything about support and the software. Only about "basic templates". That's what every board comes with. And I tried a few boards. Also the free ones. And support with the free ones...well, ask for a feature and it might be added 2 versions later...

That's my last comment abot this.

[fredzepplin]

Why should I have to ask for a feature on a future release? Wouldn't that just be another beta board.

If you wouldn't take back software because it could be copied, what about a book someone purchases from any online, or bookstore? Hell it's not that hard to copy a book these days, so that arguement means nothing. I think you should read more into Internet law if you are looking at debating the merits of products purchased, customer satisfaction, and refunds.

I did mention support in my previous posts, or should I say lack of. If you are going to quote what I have said, you should try to use what it the most current and what has been stated in a couple of other e-mails as well, as this has been a long thread, and I've still never heard from anyone from Jelsoft on my 3 e-mails that were sent to them.

Here it is again for you.

I said and will say again that the product is basic in its design features. The support from Jelsoft has been less than acceptable, as they have never replied to one of my e-mails to them. These are the facts.

[WizyWyg]

Originally posted by fredzepplin
Why should I have to ask for a feature on a future release? Wouldn't that just be another beta board.

because with your license you just purchased you are able to download those upgrades. Software is always being "upgraded" with the newest features. Adobe photoshop is in version 7 beta with suggestions from people on Version 6.01 and lower.
macromedia flash is in version 5 with suggestion from users of version 4 and below. Get the picture?


If you wouldn't take back software because it could be copied, what about a book someone purchases from any online, or bookstore?

Before I buy a book, i go to the library or the bookstore and see if they have a copy that i can look through

Your book example is weak since I've bought books online and returned them (Amazon and borders do this), if they were not what I was looking for (that is if the books aren't available at all at the libary or bookstore).



Hell it's not that hard to copy a book these days, so that arguement means nothing. I think you should read more into Internet law if you are looking at debating the merits of products purchased, customer satisfaction, and refunds.

think you need to read the clauses in the license agreement before purchasing something on the net (software cannot be put into the same category as tangilbe goods like books).



I did mention support in my previous posts, or should I say lack of. If you are going to quote what I have said, you should try to use what it the most current and what has been stated in a couple of other e-mails as well, as this has been a long thread, and I've still never heard from anyone from Jelsoft on my 3 e-mails that were sent to them.

And you were told to use the Ticketing system through the MEMBERS menu on the website. YOu'd have gotten an answer in a couple of hours. Do not email them since its easier for email to bounce, get lost, and blame goes to both sides. At least with the tiekcting system, your complaint, questions, and answers will be available online.


Here it is again for you.

I said and will say again that the product is basic in its design features.


Again, what is "basic" about it?
IT fully packed, just that the DESIGN of it is what you dont agree with. Sorry, but that doesn't make a program "basic" in its features. Design may be basic, but it doesn't hurt the functionality of the board/software. And that's what matters.


The support from Jelsoft has been less than acceptable, as they have never replied to one of my e-mails to them. These are the facts.

you didnt submit a question through their member section which is expressly described through your purchase of hte program and in its features (there is also a support button you can use on the website)


no one else here has had problems getting in contact with support through their convenient web ticketing system.

[fredzepplin]

I will have my credit card company deal with this issue. As stated no one from Jelsoft has even taken the time to reply to a e-mail that was sent to them.

You also have very little understanding of current Internet law regarding purchases by reading your post. I've been an online retailer for quite a few years and know what the current rulings are regarding Inet purchases of any product.

Before you choose to comment on something that you have no knowledge of, you should take the time to read up on the current issues related to Inet transactions.

[ethank]

Originally posted by fredzepplin
I will have my credit card company deal with this issue. As stated no one from Jelsoft has even taken the time to reply to a e-mail that was sent to them.

You also have very little understanding of current Internet law regarding purchases by reading your post. I've been an online retailer for quite a few years and know what the current rulings are regarding Inet purchases of any product.

Before you choose to comment on something that you have no knowledge of, you should take the time to read up on the current issues related to Inet transactions.

Does someone have to state it again:

You should have submitted support questions through the MEMBER area of the main website. You usually get responses in a few hours at most.

Ethan

[fredzepplin]

Ethan;

Do you know what e-mail address that I replied to??????

Please enlighten me, as you seem to one that is just jumping on the bandwagon, and anyone can do that. What does your reply have to offer me?????

[ethank]

Originally posted by fredzepplin
Ethan;

Do you know what e-mail address that I replied to??????

Please enlighten me, as you seem to one that is just jumping on the bandwagon, and anyone can do that. What does your reply have to offer me?????

Excuse me? You seem to be overtly hostile because somehow, this software didn't fulfil some vague notion of an expectation you had for it. You never outlined what was meant by "basic in design features" because if you did some digging around, there aren't many boards represented here that look the same.

You also never answered why you didn't follow the instructions given to you when you purchased vBulletin on how to submit support requests.

And I'll quote!

http://www.vbulletin.com/support/



Before requesting support, please consult the following resources.

vBulletin Manual
The vBulletin Manual offers a complete guide to installation and usage of the product, including a comprehensive guide to templates and the control panel.

vBulletin Community Forums
For the fastest possible response to your technical support questions, post your question in the vBulletin community forums.

Member Area
Are you looking to download the latest version of the vBulletin software? Check out the members area for update info and original template sets.

If you are unable to find the answer to your question from the online resources listed above, please fill in this form to open a new support issue.

Please be sure to provide the following information:

Full name and email address
URL where vBulletin is installed
Any error messages you are receiving
Please remember that the more information you can give us, the quicker we can find and diagnose the problem for you.

Note: This form is for technical support issues affecting the full stabe version of vBulletin. If you would like to talk to a sales representative, please visit the contact sales page. If you require support for vBulletin Lite (the freeware version of vBulletin), please post a message in the community forums. We are unable to provide any official support for this product.


From the contact sales page:

http://www.vbulletin.com/contact/sales.html



If your question is not answered above, please use the contact form below to initiate a new sales issue in our contact system.


I think its been explicitly stated in public how best to contact vBulletin, and in no place there was e-mail mentioned.

Now, if you want to outline specifically what you meant by "basic in design features" and if you want to follow those links and use the provided mechanisms for contacting the company, and not respond to this with some indignant form of rebutal, then I think we might be making progress.

Ethan

[fredzepplin]

My postings are far from hostile. Lets hope you don't take this one this way now.

Ethan do you work for Jelsoft????? I don't care if you have a board. If you don't work for them. I don't owe you anything in the form of discussion.

However to appease you, here is the information that I received when I purchased the board online.

---------------------------------------------------------------------------------
If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
---------------------------------------------------------------------------------

Now please. If you don't know who I've contacted, and you don't work for Jelsoft yourself, don't bother to reply.

[ethank]

Originally posted by fredzepplin
My postings are far from hostile. Lets hope you don't take this one this way now.

Ethan do you work for Jelsoft????? I don't care if you have a board. If you don't work for them. I don't owe you anything in the form of discussion.

I think you misread the link to this place

Member Support

Yes, I own a license to the software and I can at least point out your faulty logic. It doesn't take someone working for Jelsoft to tell you that you are talking nonsense on here. It was all spelled out above and yet you still are stomping your feet.

Oh, and if you didn't recieve a reply through e-mail, why didn't you go to the website and fill in a support ticket? Seems to be the logical thing to do.

:rolleyes:

Ethan

[fredzepplin]

Ethan;

Can you not read properly? This is a serious question now, as I've even posted the mailing address of where my contact was, and is from vBulletin.

Here it is again for you.

---------------------------------------------------------------------------------
If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
---------------------------------------------------------------------------------

How hard is that to comprehend Ethan????

Like I stated in a previous post to you. Do you work for Jelsoft???? You have answered no, so why are you debating with me on what Jelsoft sent me as a contact e-mail address???? I can tell you that your license ownership means nothing to me. You bought a board, your not a principle in the company, so stop acting like one.

[WizyWyg]

Originally posted by fredzepplin
My postings are far from hostile. Lets hope you don't take this one this way now.

Ethan do you work for Jelsoft????? I don't care if you have a board. If you don't work for them. I don't owe you anything in the form of discussion.

Excuse us, why dont you.
YOU COME to a community board asking for help.
READ the title again:

community...
does't say:
developer's board
employees of jelsoft will post here

No, community means that EVERYONE in the community has a right to answer your questions ,and WE HAVE answered your questions.

YOU are being overly hostile ,and has been pointed out to you several times that contacting Jelsoft means following the directions as posted on the SUPPORT page of their website.
http://www.vbulletin.com/support/

AS STATED you'd have gotten an answer in a couple of hours
NO WHERE on the support page does it say to email them

AS for your "accusations" on that I dont know what I'm talking 'bout as far as purchasing goes, I DO know what im talking about and as it stands, YOU AGREED to the license agreement before you purchased the program. THAT SIR is a contract. Contracts are binding, and nothing you will say can change that fact.

When I purchase from a place on the net, I be sure to read their agreements and if they allow me to return something if it doesn't meet my expectations or its not what Im looking for. That way I'm never stuck with something that was what I expected.

YOU cannot compare "programs" you download with a purchase to tangible items that you can buy. THEY are not the same, and you'd be deluded to think they are.

YOU sir, were "over" expecting what the program offers. NOTHING in their features mentiosn that "avatars" or "templates" well be offered, and that's YOUR fault on your part.
http://www.vbulletin.com/features/

That's why jelsoft offers their lite version (its exactly the same as the full version with just less features). YOU should have tried that out to be sure it was what you wanted. AND if you had any more question you should have emailed: sales@vbulletin.com.

now, I suggest you go on over to the other board sites and see what the offer. Dont be surprised that they only give a DEFAULT template and settings and they COST MORE than vb does.

Instead of whining, why not do something constructive?

[WizyWyg]

Originally posted by fredzepplin
---------------------------------------------------------------------------------
If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
---------------------------------------------------------------------------------

How hard is that to comprehend Ethan????

Like I stated in a previous post to you. Do you work for Jelsoft???? You have answered no, so why are you debating with me on what Jelsoft sent me as a contact e-mail address???? I can tell you that your license ownership means nothing to me. You bought a board, your not a principle in the company, so stop acting like one.

Again IF YOU AREN't getting any ANSWERs then WHY not use the SUPPORT page (notice that the EMAIL is to one person)

Dont you thin that there is more than 1 person on their support team?

If i hadn't heard back from "james" in 24 hours, I'd be on the support page the next day and filling out that form.

AGAIN< why are you here complaining!? Do something constructive.

And just because he/I/we do not work for Jelsoft, dont you think that most of us have BEEN AROUND here long enough to qualify in HELPING people with their problems?

Ethan's been around a lot longer than you, and probably answered even more difficult questions than yours.

[fredzepplin]

Wow, great post. You obviously know what Inet transactions are, and the rules that govern them. If my posting was not for this forum, then why reply???? You should also learn to read, as I have copied and pasted what was the contact on the bottom of my purchase of Jelsoft's product. I'm quite sure that as a business they would have put this down correct information in the contact form that I received with my receipt.

Here is a copy for you again. Please do me a favour and read it before posting.

---------------------------------------------------------------------------------
If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
---------------------------------------------------------------------------------

[ethank]

Originally posted by fredzepplin
Wow, great post. You obviously know what Inet transactions are, and the rules that govern them. If my posting was not for this forum, then why reply???? You should also learn to read, as I have copied and pasted what was the contact on the bottom of my purchase of Jelsoft's product. I'm quite sure that as a business they would have put this down correct information in the contact form that I received with my receipt.

Here is a copy for you again. Please do me a favour and read it before posting.

---------------------------------------------------------------------------------
If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
---------------------------------------------------------------------------------

Oh, we read it. Let me go back and get my "thank you" e-mail...



Thank you for purchasing a vBulletin license(s) - your
order will appear on your credit card as 'DigiBuy'. Your
License information is attached below. You can use this
information to log into the members area at the vBulletin
web site:
http://www.vbulletin.com/members/

Customer Number: $$$$$$$$$

Customer Password: ###########

Type of License(s): Owned License

As an owner of a license, you are entitled to run the
software on your server for as long as you like. You also
have access to the members area (where you can download the
software) for one year, after which it costs $30 per year
for continued access to product updates.

Note: You are entitled to install 1 copies of vBulletin, as
per the software license agreement. In order for your
vBulletin board(s) to be legally registered, please submit
the URL of each installation using the form in the members
area. Each license may power one installation of the
software on one domain. For more information, please read
the complete license agreement online here: http://www.vbulletin.com/license.html

Thanks for your order, and we hope you enjoy vBulletin!

Jelsoft Enterprises Limited


That is from support@jelsoft.com.

Now, the link you speak of is actually in the DigiBuy reciept



You purchased product #95528349447: vBulletin - 1 Own License
Price: $160.00
Delivery Method: Instant Web Delivery - $0.00
Qty: 1
Total: $160.00


You should receive your registration code for vBulletin via email in the next few minutes.

If you have any questions relating to the use of your product, delivery, download or technical support please contact Jelsoft Enterprises Limited direct at support@jelsoft.com. ================================================== ============


Which is from root@estore.digibuy.com

Anyone with a bare inckling of "logic" would look first at the e-mail from the SUPPORT ADDRESS FROM JELSOFT and not the receipt from a third-party e-commerce fulfillment house.

But oh, thats logic. Silly me.

Ethan

[ethank]

I just noticed the link in the DigiBuy receipt was to support@vbulletin.com anyhow.

Ethan

[fredzepplin]

So Ethan, before this sillyness gets out of hand, your saying that a company like Jelsoft would not give factual contact information to a company like DIGIBUY, so that the customers that receives the receipt wouldn't know who to contact????? Do you actually believe what you are saying???? No e-mails have bounced back to me, so the address is obviously a good one, now stop trying to act like a principle in Jelsoft, your just a license holder.

[fredzepplin]

Originally posted by ethank
I just noticed the link in the DigiBuy receipt was to support@vbulletin.com anyhow.

Ethan

Is that so Ethan.

Well here is the bottom portion of my receipt from DIGIBUY. Please before commenting any further read what is written.

------------------------------------------------------------------------------------

You ordered product #95528349447: vBulletin - 1 Lease License
Price: $85.00
Delivery Method: Instant Web Delivery - $0.00
Qty.: 1
Total: $85.00

Additional information about your order of this product has been sent to your email address.

If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
Click here to go to the product web site.

------------------------------------------------------------------------------------

[ethank]

Originally posted by fredzepplin


Is that so Ethan.

Well here is the bottom portion of my receipt from DIGIBUY. Please before commenting any further read what is written.

------------------------------------------------------------------------------------

You ordered product #95528349447: vBulletin - 1 Lease License
Price: $85.00
Delivery Method: Instant Web Delivery - $0.00
Qty.: 1
Total: $85.00

Additional information about your order of this product has been sent to your email address.

If you have any questions relating to the use of your product, delivery, download or technical support please contact the company directly at mailto:james@jelsoft.com?subject=vBulletin.
Click here to go to the product web site.

------------------------------------------------------------------------------------

Well, its indicative that this is going in circles based on some scewed logic. I don't think Jelsoft will lament loosing you as a customer. No one can say we didn't try to help.

Ethan

[fredzepplin]

I appreciate your assistance.

I'm well aware of what you are saying, so don't get me wrong. I sent a message to support@jelsoft.com on the 14th, and that didn't work either, as no one has replied.

I also contacted DIGIBUY about this as well. They stated that I should contact the client on the receipt I received when I purchased the product.

Here is my e-mail that I received from Jelsoft after I purchased their product.

----- Original Message -----
From: <support@jelsoft.com>
To: <xxxxx@xxxxx>
Sent: Thursday, October 11, 2001 2:03 PM
Subject: vBulletin License Information


> Thank you for purchasing a vBulletin license(s) - your
> order will appear on your credit card as 'DigiBuy'. Your
> License information is attached below. You can use this
> information to log into the members area at the vBulletin
> web site:
> http://www.vbulletin.com/members/
>
> Customer Number: xxxxxxxxxxxxxx
>
> Customer Password: xxxxxxxxxxxxx
>
> Type of License(s): Leased License
>
> You are entitled to run the vBulletin forums software on
> your server for 1 year, after which you must order another
> license.
>
> LIMITED OFFER: If you wish to upgrade your leased license
> to an owned license (which will allow you to run the
> software on your server for an unlimited time), please
> visit the members area and click on the "Renew/Upgrade"
> link. If you purchase an upgrade within 30 days, it will
> cost just $85 - compared to the usual $160.
>
> Note: You are entitled to install 1 copies of vBulletin, as
> per the software license agreement. In order for your
> vBulletin board(s) to be legally registered, please submit
> the URL of each installation using the form in the members
> area. Each license may power one installation of the
> software on one domain. For more information, please read
> the complete license agreement online here:
> http://www.vbulletin.com/license.html
>
> Thanks for your order, and we hope you enjoy vBulletin!
>
> Jelsoft Enterprises Limited
>

To sum things up. I sent an e-mail to both support@jelsoft.com and james@jelsoft.com on the 14th. I then sent another e-mail to james@jelsoft.com on the 15th, and lastly. I sent an e-mail again to james@jelsoft.com and to support@digibuy.com on the 16th at about 2am.

I think my e-mails have been more than fair, and Jelsoft hasn't answered one of them. It shouldn't be a problem either as my e-mail address works fine, as I also get board notifications sent to it, and receive about 70 other pieces of e-mail a day.

Their non replies to my e-mails is unacceptable, as I have contacted them through two seperate e-mail addresses and it has been a matter of days now since the first e-mail was sent.

Thanks for your help.

Take care.

[WizyWyg]

And for the last time,

WE have given you the ways to contact support.
THERE ARE more than one way to skin a cat; there is more than one way to get your answers from support and contacting support. IF YOU choose to only take only one road, that's your problem

However, those who are "SMART" would know that if they didn't get an answer as fast as they wanted, they'd gone to the WEBSITE and see if there was a SUPPORT area


And it was told to you in your EMAIL as you plainly pointed out:

http://www.vbulletin.com/members/ (all your q's and a's are found here)

You have been given your answers; your problem is that you dont want to admit that you haven't done what we have told you to do.

Fine, "get your" money back . I m sure you'll have greater success with the "other" forums out there.

[Steve Machol]

fredzepplin,

James (aka james@jelsoft.com) has been very ill over the last week. I'm sure if he were well, he would have responded by now.

There are other support people that could help, but unfortunately they don't have access to James' email. To reach them, you would need to fill out the Support Form on the support page.

Alternately you could have posted your situation on these forums and a number of us would be glad to help resolve the problem. :)

[WizyWyg]

Originally posted by smachol
Alternately you could have posted your situation on these forums and a number of us would be glad to help resolve the problem. :)

Which we have been doing ^_^
Though unless "we work for jelsoft" none of what we have to say is sinking in.

[Steve Machol]

Originally posted by WizyWyg


Which we have been doing ^_^
Though unless "we work for jelsoft" none of what we have to say is sinking in. Actually I'm not really sure what the problem is that he wrote support about.

[WizyWyg]

Originally posted by smachol
Actually I'm not really sure what the problem is that he wrote support about.

He's disatisfied with the board because he calls the design "basic" and it doesn't suit his needs and he doesn't like how it looks and thought that the software would include templates that he could just upload an use (you know, graphically different than the default). Wants his "money" back because of that. He was trying to contact support to get his money back

No complaints on functionality, just doesn't like the default design.

[orca]

Well, although dsaid I wouldn't post anymore. Just a note. You said you know the law. Well, every country has it's own law. Any company can relay on the law in its country, doesn't matter whether it makes business over the internet. So, e.g. in Switzerland, if you bought a product, you made a contract. The contract is actually the receipt you get. NO STORE in Switzerland is required to take a product back if it's fully working. If they take sth back "because you don't like it" it's just customer service. Same goes for software and there even more. For me, the same applies to the internet. If you buy software from the internet, in most cases you can try it or have a look at it (like here on vBulletin, you can even test it out on thetest forum). If you buy a software package in the store, in most cases you need to believe what's written on the package and can't test it.
Well, that's just for your info. You can't tell me that I have no idea about law. Ok, I may don't know about the US law, but I know sth about swiss law...

[Martz]

fredzepplin

First of all, as you know now because you have been told by many people, vB is a piece of software. It is designed to allow people to run forums without having to learn php/mySQL to a great degree and allow customisations.


However, vB isn't a product which lets people who DO NOT KNOW ANYTHING about HTML or graphics put together a website. It comes with a default style of this site - and if you were actually compitent in providing community based solutions to many people you wouldn't be:
[list=1]
Raging about a piece of software you think is crap because of your own inability to learn HTML or use a graphics program.
The right person to host/run a community as you are ignorant and hostile - it would never get off the ground anyway, and I wouldn't visit a site ran by a tit like you.
Otherwise, I strongly suggest Ultimate Bulletin Board, phpBB, WWWThreads (Now Ubbthreads I think), or any other piece of forum software. You should be able to find a complete list at www.cgi-resources.com (for cgi boards) or http://php.resource-index.com (for php boards).
[/list=1]


Then, let me know how many of these offer, template systems. Then out of these, let me know how many offer more that 1 decent template. If you have a piece of software to compare this against you might have a leg to stand on. Otherwise, I suggest you disapear because nobody will want to help you in the future.

[WizyWyg]

Okay, now I know never to PO Martz....

[fredzepplin]

Martz;

Your a real class act. Go get yourself another drink.

[JamesUS]

To address your problems one by one:

Nowhere do we state that templates other than the default set come with vBulletin. We had originally hoped to get a few other template sets out but it was not practical to do so.

As Steve said, James has been ill for the past week or so. He's on the mend now, but he will obviously come back to a mound of email waiting to be replied to. We don't have access to his mail so we can't help if you mailed him.

Please could you forward me (james@edevboards.com) the message you sent to support@jelsoft.com. I will take a look at your problem as soon as I can, and if I cannot fix it I will make sure it gets priority from someone who can.

If John was online now I would ask him to deal with this....however he isn't and I feel that this needs attention now.

To everyone: Please keep this thread calm, or we will have to close it and revert to discussion via email instead. Thank you.

[WizyWyg]

James, this is his complaint:



Well; In my opinion, it wouldn't hurt if vBulletin put a few templates for those that purchased their product could use. It's simple to say that it's the default template and all, but I just bought a year of the board for $85 US and it is basic in it's option for customization. Hell I've seen better on most beta boards that are free.

How do I get my money back here? Does anyone know the answer to this? I would rather use someones beta board for free that has a strong user support then pay for this one and get a very basic template that comes with it.

I would like my money back.

He wants his money back because he finds the design "basic" and that HE thought it promised more "templates" to choose from.
It doesn't suit his "design" needs.

[Steve Machol]

What I don't understand is why he bought the software without first checking to make sure it had all the features he wanted. A simple question on these forums would have told him that it's supplied with the default configuration only, and that this forum is running this configuration.

:confused:

[shadowbreed]

Please!!!!!!!!!!!!!

could everyone just stop answering fredzeppelins posts and let him sort it out with his email it's obvious he won't listen to any logical steps he needs to take and i myself would love to have just a few hours without another one of his posts which all contain somewhat of the same text showing up on view new posts

thank you :)