source file not found

[cooltechie]

tried the following paths and all failed:

impex path:
/public_html/phpbb/files/
public_html/phpbb/files
public_html/phpbb/files/

phpbb 3.0.4
vbulletin 3.8.0

http://www.example.com/phpbb
http://www.example.com/vbulletin

when I use ftp and look in /public_html/phpbb/files I see this:
1035_zxwskgfkeio20skxzwqpfl9324s
15_qwuvsljf0347uzsfcousrqopuifpjm
etc. etc.

[Steve Machol]

Those are not accurate paths. Use the full and complete path to the directory containing your backup. On Unix/Linux systems you can find the complete path name by telnetting or sshing into your server, going to that directory and typing:

pwd

[cooltechie]

host does not allow ssh due to security. any other way to determine path?

[Steve Machol]

Add a phpinfo file to the directory in question and run it from your browser. In that info will be the exact path to that file, and consequently that directory. To do this create a text file with this content:


<?php
phpinfo();
?>Name it 'phpinfo.php' and upload it to the approriate directory.

[cooltechie]

One step further, but now getting this error


filesize = 1154220
WHERE attachmentid = 16


mysql error: Got a packet bigger than 'max_allowed_packet' bytes

mysql error number: 1153

[Steve Machol]

This is a server issue. You or your host will need to increase the 'max_allowed_packet' in my.cnf, then restart MySQL. I recommend at least 32M for this setting. If that doesn't work, try 64M.