Upgrading Issues - Help!

[2guys1forum]

Hello,

We are trying to ugprade from 3.6.5 to 3.8 and we've encountered an issue. Seems to be that our Customer Number isn't working when it prompts us. Just to be positive it was the right number, we has vB email it to us & it was confirmed. Our license expires on 2-3-2009, but is there some sort of early-expiration date whereas you are no longer allowed to upgrade? What else would be holding us up from upgrading? Thanks!

[Steve Machol]

The only reasons the customer number won't work are:

1. You are not using the correct number (don't use the license number.)

2. You are not using the correct files for the license under that account.

3. You are blocking cookies.

The vB expiration date would have no effect on this whatsoever.