Import not working 3.7.4 patch level 1 just getting white screen ? help please..

[carleboy]

iv followed all the instructions to the letter and when i click import in the admincp all i get is a white screen ?? any idea's please?

PS it did ask for the Customer Number once and i put it in then it went white and thats it now just a white screen when ever i click import ??:confused:

[Jerry]

Remove all the folders in impex/systems that you don't need.

[carleboy]

Thanks for the reply ;)

I dont mean to sound thick but how do i know what i dont need?

Iv deleted all except any called vb*** etc as i am only using vb forums and im trying to import from 3.7.3 patch level 1 to 3.7.4 patch level 1.

so far deleting the others has not changed anything.

:confused:

[Jerry]

Any reason you're importing between the versions and not upgrading ?

[carleboy]

Weve had some serious issues with the setup we were running every time we got a high number of people on the whole thing bumed out and crashed the server, we had our hosts monitor the server etc as we thought it was that but the server load never even hit the the red so its a seoftware problem ie maybe too many plugins etc and its all got very messy so we have installed a fresh new forum and with to bring all the threads, posts, attachments, members over etc so we end up with a new clean setup with every thing there, at least this way if the server still bum's out we know we need to pay for some help ;)

so any more idea's on the white screen??

[Jerry]

First thing to check with white screens are the PHP error logs.

Is the target system completely default ?

[carleboy]

Right im getting p*** off with this now im going to uninstal the whole lot and do a fresh instal again so its compleatly defualt then im going to install impex and see what happens :(

[Jerry]

Yes, default is the way to go.

ImpEx is not designed for cleaning out old databases that have been modified, cleaning up the source and upgrading is the advised route.

[carleboy]

Right started again with clean /forum installed VB then uploaded the impex files and went to import it said cant fine config so i edited config and tryed again and guess what?? white screen :( what now please??

EDIT: config wrong to start with will keep you updated but its looking better ;)

[Jerry]

As I said ........


First thing to check with white screens are the PHP error logs.

[carleboy]

Thanks for your help iv sorted the import out IE its imported now but i have a little problem now with the members not showing in whats going on ?? it shows 0 members how can i make it read the members?

thanks again for your help.

[Jerry]

http://www.vbulletin.com/docs/html/impex_cleanup

[carleboy]

Well i can only thank you mate ;) all sorted, i think all i need to do now is sort some bits out with permissions etc. thanks again mate ;)