Possible Email Problems since 3.7??

[jwashburn]

I am getting more and more complaints that users are not getting password reset emails, new users are not getting activation emails.

At first I thought it was just user error, but the amount of complaints I have gotten has gone through the roof. Everything tests ok from diagnostics.

I own my server, it checks out fine when not using vbulletin. I have made a couple of gmail accounts and I get the get test email fine.

If I sign up for a new account, I get all the emails. No problems. I have asked them to check their spam folders etc. I have run tests on black lists and I dont see my domain anywhere.

Any other ideas? Are my users just crazy.

[Zachery]

If any email is going out at all, then its not a vBulletin issue, rather somethign else, be it your server or their email servers.

[zivester]

I'm having the exact same problem... randomly certain users are not receiving activation e-mails after signup. Numerous ones behind the same domain are receiving them, while others are not... So user abc@aol.com will receive the email, but user xyz@aol.com will not.

What's going on ?

Like jwashburn has said, everything checks out with my e-mail client... and also, if I manually send e-mail activations from the admincp, after getting a complaint, it will work (or has so far)... but on registration, it does not for some people.

[Zachery]

Its a server issue. If _any_ emails are going out at all, then vBulletin is handing them off to the servers email functions and what happens from there is out of the direct control of vBulletin.

[zivester]

Then what would explain the initial e-mail not being sent to users, but the manual send of emails through the admincp works?

Seems like a vBulletin side issue.

[Steve Machol]

vB uses the server for it's email. If there are problems, then the issue is either with the server itself or on the receiving end.

Please see this page for help troubleshooting email problems:

http://www.vbulletin.com/docs/html/troubleshoot_email

[zivester]

Two users have just signed up and have not received an e-mail...

What exactly do the logs show? Just because something shows up in a text file doesn't tell me that the e-mail was correctly sent... what code can I analyze to test to see if these e-mails are actually being sent?

It's crazy that there are so many threads on this e-mail activation and it's always blamed on the mail server :-/

[Correadde]

I have the same problem and realy need a solution!

[Zachery]

Its your webhost or other email servers inbetween, ESPECIALLY if some email is going out

[Correadde]

Its your webhost or other email servers inbetween, ESPECIALLY if some email is going out

Thx! That seems to be the problem:)
My webserver:

Mail servers:
For some time now, we have been receiving extreme amounts of spam which have increased load times on our mail servers significantly. These spam storms can even lower response times or all together force the mail server offline.

[jwashburn]

I want the problem to be server side. I understand the theory that if some mail goes it should all go. I own my server, I have full control over it. I have climbed all through it and simply cannot find a problem.

The real problem is I cant reproduce it. I have set up gmail accounts and hotmail accounts and yahoo accounts. I get the registrations every time. I cant really trust the users that its not in their spam folder.

The problem is that I am getting pissed off users.

Does anyone here know how to set postfix to log the contents of every mail message? In Exchange I can do message tracking to actually verify it from end to end, but I am not sure how to do it in Postfix.

[Team140]

I know the thread is a little stale, but I'm having the exact same issues - no confirmation emails or notifications sent to completely random addresses.

Is it coincidental that it all happened immediately after I upgraded to 3.7?

Another side effect - I don't receive any bounced email notices from the server anymore.

[Steve Machol]

Those are both server issues. Also for future reference please start your own thread. Thank you.

[Mojito]

Same problem here. Before 3.7 all e-mails were going out without issues. After 3.7 I get lots of feedback e-mails from users not getting their confirmation emails. I created a test account and didn't get e-mail myself, although I get reply notifications. Doesn't look like a server issue.

[Steve Machol]

That is a server issue. As noted previously please start your own thread.

[turbe]

http://www.vbulletin.com/forum/showthread.php?t=279912

I will be retesting after 24 hours have passed to see if the SPF solution in the above post helped me with this..


It still may be the contents of the email since you should be able to send a simple test email to the same email address from the same email account that the forum uses... But, after speaking again with Google's support and Godaddy's support, Godaddy did say that they will require the SPF record when certain things get triggered, however, they did not let me know what those 'triggers' are.

I didn't have a SPF record before.

I'll test tonight or tomorrow again.