Spanked by HostRocket

[Darren Evans]

I've been a customer with HostRocket only 2 months, with vBulletin Board installed on my account. Yesterday, for no apparent reason, my site goes down and I am unable to connect via FTP, my control panel, or access my e-mail.

With no warning from HR, my account was "auto-suspended because whatever processes you were running overloaded the servers". The only processes would have been from vB and phpNuke. I get maybe 6-8 simultaneous users on vB at any time and not many page views.

It has been over 30 hours and this issue still has not been resolved with HR. I'm tired of playing "trouble-ticket tag" with lag responses, and tired of talking to voice mail from a cellphone number, instead of speaking to someone over a dedicated general support phone line.

I do have to say, that prior to this incident, I was pretty well pleased by HR for the short time I have been a customer. My opinion is changing rapidly, and I'm looking into what options I have from here if they don't get my account back up. Especially for being placed in the penalty box with no warning, and not being offered any direction.

[orca]

Try http://www.venturesonline.com . I run phpnuke and vBulletin there without any problems.

[wert]

Strange. Some folks run *much* busiers vBulletin boards at hostrocket than yours with no problem at all. I know some versions of nuke are super buggy, so maybe you should check that you have the latest one or use vbportal or something instead...

[mjames]

Sorry to hear, but as a satisfied HR customer, I'm surprised to hear. Have you contacted HR?

[Lucky]

Quote: " I'm tired of playing "trouble-ticket tag" with lag responses, and tired of talking to voice mail from a cellphone number, instead of speaking to someone over a dedicated general support phone line. "

Yes, I'd he's contacted HR about it. I am another HR customer and I cannot say I am overly enthused with their performance.

[Mr. X]

Im an HR customer, I've run PHPNUKE with no probs. I just run a small site, but I havent had any probs with vB except this week, which has been very slow for me many times for some reason..

[JohnM]

I've had TT responses in < 5 minutes at HR

[Dave#]

Originally posted by orca
Try http://www.venturesonline.com . I run phpnuke and vBulletin there without any problems.


Gee your hardly bashing the server are you?


There are currently 1 members and 3 guests on the boards. | Most users ever online was 8 on 15th August 2001 at 01:37.

[Brady]

I have multiple accounts on HR and on Ventures Online

I must say that VO is much faster, more friendly, and just overall better.... they even promoted the use of vBulletin (they banned UBBs)

HR was good... but it pissed me off when a credit card payment didnt go through... they emailed me about it... and before I could respond to fix it and put it on a diff credit card... they put the payment through as debit... which gave me a $20 fee at my bank.....

[atrl]

VO sucks first they dont give you as much space or bandwidth for your money, and they dont allowed UBB, so any kind of high-end bb board that uses cgi you cant use, or for a matter of fact any kind of script that is cgi that use that? And they gip you out of money

[Steve Machol]

Hmmmm.....I've found VO to be an excellent web hosting company. My previous host was HostRocket and I had many bad experiences with them. VO has been perfect.

[Jake Bunce]

Originally posted by atrl
VO sucks first they dont give you as much space or bandwidth for your money, and they dont allowed UBB, so any kind of high-end bb board that uses cgi you cant use, or for a matter of fact any kind of script that is cgi that use that? And they gip you out of money

*me stuffs a cream pie in atrl's face*

[Paul L.]

And they gip you out of money

Hmm atrl Care to show proof of your big words?

they dont give you as much space or bandwidth for your money

What do you expect for $24.95 a Deicated server?


and they dont allowed UBB

This is the only part of your post that is true, we dont allow UBB Cause it is poorly coded and is a cpu hog.

[atrl]

i cancelled my service and for the next 3 months they kept charging me, ive never heard of anyone else doing that for 3 months ya think they would have figured out then they didnt wanna give me the money back for it, yeah so i think they suck

[Martin]

Originally posted by atrl
i cancelled my service and for the next 3 months they kept charging me, ive never heard of anyone else doing that for 3 months ya think they would have figured out then they didnt wanna give me the money back for it, yeah so i think they suck

that seems rather odd to me. my check for September never got there and all I got was an ICQ message from Daniel letting me know. The mail here on Hawaii was screwed up for a while when they shut down air traffic.
I told them I'd send it off tomorrow and everything was fine with them. Does that sound like a company that would rip someone off?

As for support, I've never had any better in my 3-odd years running websites and servers. if anyone asks me (and they often do) I always highly recommend Ventures Online (www.venturesonline.com)

[Steve Machol]

FWIW, VO was actually undercharging me for my dedicated server plus daily backups. Like a fool I told them about this and they corrected the problem! ;)

[Jake Bunce]

*me reaches for another cream pie*

did you contact VO about this paperwork error?

[Cloughie]

Hr gave me errors daily running vb...

I collected hundreds of tech emails over a month, lots of connections refused..

Bad response time. Sometimes days, sometimes never.

I got charged for the next 3 months after cancelling.. They said they would credit.. They didn't..

I had to give them my invoice twice and my cc details again twice..

If you run a poxy little site.. Hr is ok.. If you run vb look elsewhere..