windows vista question

[Kimmi]

we just a new computer and it has windows vista on it.. for some reason i can not connect to my ftp its telling me check to make sure the server address is correct or the firewall is not turn on.
i turned off my norton and the firewall is there another thing in windows vista i should be turning off so i can connect to my ftp

[Wayne Luke]

Turn off Windows Firewall... Turn on Norton's Firewall. Norton should give a popup to allow your FTP program access to the outside world. Depending on your application you might have to run it as an administrator but I don't think that is the case here.

Other than that I can't think of anything as my FTP worked from the first bootup with Vista.

[Kimmi]

Thanks i tried that and i still can not log onto it weird very annoying for sure

[Wayne Luke]

What FTP program are you using? I am currently using FileZilla and/or WinSCP to transfer files. Before Vista, I used SecureFX and it had major problems and continual crashes.

[Kimmi]

I have tried filezilla and classicftp and both of then i can not log on to

[Kimmi]

in filezilla im getting this
Error: Connection timed out
Error: Could not connect to server

[Zachery]

Try disabling both of your firewalls, then click on the start orb and in the search/run bar type


cmd /k ping mywebsite


Replace my website with your domain, what if anything does it say?

[Kimmi]

ok if i did it right it opened a page and this is what i got

Internet Explorer cannot display the webpage


Most likely causes:

<LI id=causeNotConnected>You are not connected to the Internet. <LI id=causeSiteProblem>The website is encountering problems.
There might be a typing error in the address.
What you can try:

res://ieframe.dll/bullet.png Diagnose Connection Problems (res://ieframe.dll/dnserror.htm#)

res://ieframe.dll/down.png (res://ieframe.dll/dnserror.htm#) More information (javascript:expandCollapse('infoBlockID', true);)

[Zachery]

Thats not what should have happened.

[Kimmi]

ok i did it again and it said no items match your search

[Zachery]

You're putting the whole thing into the start bar?

cmd /k ping vbulletin.com

For example?26032

[Kimmi]

yep

[Kimmi]

ok i got it this time and it says could not find host

[Zachery]

It sounds like your webhost is down.

[Kimmi]

heres a screen cap now its timed out

[Zachery]

I am able to ping your site, can you reach it by your browser?

[Kimmi]

yep im on it now. the only problem im having is getting into my WHM and ftp

[Kimmi]

so it sounds like something is wrong on my server end and not on vista. i can get to my site just fine. but when it comes to the WHM or ftp notta thing.

[Kimmi]

something is weird.. i gave my friend my link to whm and it popped up where i would put the user name and password in .

[Wayne Luke]

Empty your hosts file. Everything after the line with 127.0.0.1 localhost is not default.

c:\windows\system32\drivers\etc\hosts

Make sure your Firewall (if enabled) allows port 21 via UCP. Make sure both lines for FTP exist in your protocols file (same location as hosts above). They look like:

ftp-data 20/tcp #FTP, data
ftp 21/tcp #FTP. control


Make sure that your Internet Connection is set to LAN/WAN in the Internet Options control panel. Remove any dialup connections listed here.

WHM is on a non-standard HTTP port. You will need to make sure this port is allowed in your firewall software as well.

[olie122333]

well, i never have had a problem with CoreFTP, works fine for me with norton firewall and windows firewall enabled...


and, doesn't your host offer a FTP tool on you'r hosting CP ?

[Wayne Luke]

and, doesn't your host offer a FTP tool on you'r hosting CP ?

These are garbage. I would rather gouge my eyes out and use Windows 95.

[Kimmi]

thanks everyone for your help.. but i think this computer needs to go back or something becuz i cant figure this out still now when i do a diagnose test is has my server address and then says is not set up for connection on port 2087 on your computer...
what ever that means.. i need to figure this out so i can upgrade my forum.

[Joe Gronlund]

thanks everyone for your help.. but i think this computer needs to go back or something becuz i cant figure this out still now when i do a diagnose test is has my server address and then says is not set up for connection on port 2087 on your computer...
what ever that means.. i need to figure this out so i can upgrade my forum.

Are you sure you disabled your firewall, and retryed??

Can you list all the firewall/antivirus software you have installed...

Try port 2082 none https: use http
http://server.servername.com:2082 <- WHM take you to cpanel?
Instead of
https://server.servername.com:2083 <- WHM

replacing server.servername.com with your address...

See if that works...

[Kimmi]

yep i turned it off . i have uninstalled norton and then checked
im using just the windows firewall

did the link you put down and replaced it with my own

and im getting the same the (server addy) is not set up to establish a connection on port 2082 in this computer

and the same for port 2083