Very dissapointed... piratereports.com

[runuo.com]

I've been a vBulletin customer for a long time now and own a bunch of licenses. I've enjoyed the community and up until now have been in full support of vBulletin.

Yesterday I recieved a DMCA complaint about one of my websites which had a valid license but was for whatever reason not actually configured in the customer panel....

Actually after considering writing a very long post about this subject which I'm sure a lot of people have dealt with I decided I'm just going to say it this way:

I am very unhappy with the way that the vBulletin team has chosen to let "Pirate Reports" handle enforcing their licenses. Pirate Reports has been rude time and again (just google it) and yet they still represent vBulletin... in quite a poor manner.

It will make me think twice before purchasing another license here... flame me if you wish but as a customer I expect to be treated properly.

[Razasharp]

Not sure what you are saying... Was it a leased licence that had run out? If so then you were using it illegally?

[chaselafon]

Keep in mind that Jelsoft is busy developing the software, and they might not equip the proper staff to handle legal matters such as these, which makes it a necessity to hire companies like Pirate Reports to enforce their terms of service - so Pirate Reports might be Jelsoft's only/best option.

Second, keep in mind Pirate Reports deals with some of the worst people out there who hack/null boards to use for warez and other illegal content. I'm sure they're right to the point, but how can you blame them? They're being hired to stop people from breaking the law... and if you were breaking the law, you really should have removed the installation or atleast made it inaccessible during the time when you were contemplating keeping it or not.

Keep in mind IPB uses the same company, so if you want to stick with the features of paid forum software, you'll be dealing with the same people.

[Floris]

IPS doesn't hire PirateReports.com

[ManagerJosh]

IPS doesn't hire PirateReports.com
I thought they represent IPS as well since they have a link on their site.

http://piratereports.com/index.php?page=report

[Floris]

Those link to those sites report pages .. Howard gets asked a lot where to report suspected unlicensed sites, instead of dealing with mails, etc he points users to a central point where he just lists a few customers and a few sites he gets requests for.

[ManagerJosh]

mmmm. I always thought IPS hired PirateReports because that page says "client's own reporting links"

[PirateReports]

I've been a vBulletin customer for a long time now and own a bunch of licenses. I've enjoyed the community and up until now have been in full support of vBulletin.

Yesterday I recieved a DMCA complaint about one of my websites which had a valid license but was for whatever reason not actually configured in the customer panel....

Actually after considering writing a very long post about this subject which I'm sure a lot of people have dealt with I decided I'm just going to say it this way:

I am very unhappy with the way that the vBulletin team has chosen to let "Pirate Reports" handle enforcing their licenses. Pirate Reports has been rude time and again (just google it) and yet they still represent vBulletin... in quite a poor manner.

It will make me think twice before purchasing another license here... flame me if you wish but as a customer I expect to be treated properly.


Like many posts you will read including this one, the individual is just trying to get the last word. This user was asked to link his license correctly as required by the Licensing Terms and Conditions and his response was I own a license, I can use it how I like so sue me. If telling someone to be less rude and ignorant when hiding behind a nameless free email is wrong of me then "Guilty as charged"

Incorrect admin costs Jelsoft a lot of money to resolve and that time could be better spent reporting theft and not with people who think for a few $ they can do as they please and abuse staff trying to do a job. The report was sent by my Romanian agent and not by me and the response was basically very condescending to the individuals country and status in my company. The complainant is American (he says) and according to him my Romanian member of staff is not worthy.

I could elaborate more on his email but our business encounters many ranters 99.9% of whom are causing the issue in the first place so I will leave you to decide if you want to pay for their errors in your license fees or you want losses minimised by reporting. For reference every company I have worked for encounters the same allegations no matter who is reporting and as this company is mine I will not have my staff verbally abused in any manner NOT even for a client as there is more to life than money.

I have never heard one license being referred to as a bunch either so another apparent exageration. I will not be responding further.

[PirateReports]

I've been a vBulletin customer for a long time now and own a bunch of licenses. I've enjoyed the community and up until now have been in full support of vBulletin.

Yesterday I recieved a DMCA complaint about one of my websites which had a valid license but was for whatever reason not actually configured in the customer panel....

Actually after considering writing a very long post about this subject which I'm sure a lot of people have dealt with I decided I'm just going to say it this way:

I am very unhappy with the way that the vBulletin team has chosen to let "Pirate Reports" handle enforcing their licenses. Pirate Reports has been rude time and again (just google it) and yet they still represent vBulletin... in quite a poor manner.

It will make me think twice before purchasing another license here... flame me if you wish but as a customer I expect to be treated properly.

In amongst my hundreds of emails this morning I identified another "complaint" so it appears the previous response may not relate to you and so I replied to the email asking what the person is unhappy about.

From what I can see my agent in Romania sent out a closure notice as the forum was not linked to a licence, the user edited a license to reflect the right location as a result, and emailed the fact which is where I picked up the email. I thanked the user for the admin update and sent a copy of the update for validation and the users records which I also sent to the network when cancelling the complaint.

I must have sent or been a party to over 200,000 abuse reports for vB alone so thats a potential of 200,000 complaints from THIS CLIENT over a number of years. Do your Google search and work out the percentages! If the email was from you please answer my request for clarification as "Thanks for the admin update" seems pretty polite to me.

The forum is not the place for this anyway as you have my email and you have the vB support system so if you don't post the full story you are just looking for some sort of validation that you are right and that is a very one sided approach as traditionally none of us take part in such open discussion. Occasionally I balance the facts if I can find the time and don't usually comment after that. So if you want further conversation please use my email to do it.

[---MAD---]

What pirate reports say is true. Just cause you own a license and don't link to it in your customer panel doesnt mean your still right. What is right is linking to your forum in your panel, it takes less than 1 minute to do and saves a lot of hassle.