Lack of Support from vBulletin

[Terri2006]

Hello,

We have been running vBulletin for a couple of years now.

I've just spent 3 days attempting to get a response to a simple question which could be answered yes or no.

Instead I get canned emails with instructions for registration to get a customer email that do not work.

We love vBulletin but support has been non-existent for us.

Here's what I want to know.

We are running 3.54 and we need to know if MySQL version 4 is compatible.

[Antivirus]

We are running 3.54 and we need to know if MySQL version 4 is compatible.

I am using v3.6.8 pl2 now, but I don't recall any problems running version 3.5.4 on MySql v4.x

[chaselafon]

First, I'd like to add that I've never had any support problems with vBulletin, even in the middle of the night.

Second, you posted in the wrong forum, which might explain why you're support tickets aren't being answered - maybe you're putting them in the wrong place? :rolleyes:

[Terri2006]

AntiVirus, thank you.

chaselafon, I posted here because it's the only place vBulletin will allow me to post.

I've just spent 3 days trying to get registered to submit a support ticket but the only response I can get from vBulletin is canned emails.

Submitting my customer number and company info has not helped.

I would greatly appreciate an official response.

[Arsenik]

You should open a support ticket from your member area. Do you have access to your member area?

You might not be setup for support. Are you able to post in all the forums? If not, this thread will help: http://www.vbulletin.com/forum/showthread.php?t=116494

[nexialys]

ok, so you complain about long delay of answers, but did you look at the calendar lately?!... did you notice that the last 3 days were week-end?! these guys are working in a company, not in their living room...

[Steve Machol]

We responded to your support ticket twice and told you exactly what you need to do to get support on the forums and in the support system. The problem is that you are not the owner of this license. The license owner will need to add you to the Priority Support Form and per the instructions we've provided twice. Sorry if that was not made clear.

[Steve Machol]

And yes, 3.5.4 is compatible with MySQL 4.0.16 and higher. However you should upgrade to at least 3.5.8 for security reasons.